eCommerce Business Needs To Understanding About Chargebacks

Posted by Apoorv Joshi on December 19th, 2017

Merchandise Defective
Why This Occurs?
The cardholder claim(s) states that the goods or services were not the same as shown and described online for Internet transactions.

Retrieval Request
Why This Occurs?
There are various reasons for retrieval requests. It may be a result of a customer question or dispute, inaccurate or incomplete transaction information, a processing error or an indication of potential fraud.

Goods Not Provided
Why This Occurs?
The cardholder claim(s) states that merchandise ordered was not received or that the order was canceled as a result of the merchandise not arriving by the expected delivery date.

Recurring Transaction
Why This Occurs?
The cardholder claim(s) to their bank, acknowledges participation in at least one transaction at the merchant outlet but disputes participation in other remaining transactions.

Fraud
Why This Occurs?
The cardholder received a transaction for which authorization had been declined. The most common causes are attempts to circumvent or override a declined authorization by forced posting, multiple authorization attempts, or an alternative authorization method.

Services Not Rendered
Why This Occurs?
The cardholder claim(s) states that services ordered were not received or that the order was canceled as a result of services not arriving by the expected delivery date.

Refund Not Posted
Why This Occurs?
This type of claim(s) is not valid because the cardholder is not eligible for a refund according to the terms and conditions.

Author Section:

This article is written by Chargeback Expertz, provide knowledge for chargebacks and how to fight or reduce chargebacks. Chargeback Expertz is a Detailed Risk Management Company helping Retail and Online Merchants. Chargeback Expertz’s system is designed to defend the eCommerce Business against all types of Fraud and Threats.