Third-party verification, or TVP (as commonly called), is a process of getting an independent party to confirm that the customer is requesting a change or ordering a new service or product. This is done by putting the customer on the phone, which is usually done via transfer or 3-way call and asking the customer for his or her identity. This helps the operator understand if he or she is an authorized decision maker and thus confirm the order.
Why an automated Third-party verification?
Apart from it being a requirement by law in many parts of the world, including the USA, while selling products or services over the phone or they might face substantial consequences such as penalties or criminal sanction, there are many other advantages to having an automated third-party verification:
Even though traditional methods never go out of style, with technology reaching heights everything has started out to become automated. With automated TVPs you get an edge over your competitors as you get a more professional style of work. As it is a cost-effective method, your company or business can be even more profitable. So wait no more and get an automated third party verification for your business today.