Create a Comprehensive Patient Experience with After-Hours Message Service
Posted by Olovanderson on January 5th, 2018
First impressions are a primary factor in the decision making process which is why businesses work hard to create an inviting office/lobby environment, employ friendly helpful staff at the counter and have a reliable process in place for communication. Patients want the security of knowing that they can reach their doctor at any time of day or night while the physician needs to balance expectations and off-duty time.
The solution is simple when you get answering services for medical office locations at an affordable price in the monthly budget. This easy to use messaging system provides precise call-taking, prioritizing and routing of urgent and non-emergency calls at lunch, on holidays and after-hours when the office is closed. Patients don’t have to be concerned that their issue will not be conveyed with the right details because everything they communicated is given directly to the appropriate contact individual and responded to at the right time. For urgent calls, the on-call physician is contacted via his preferred method immediately and connected to the patient with a blocked number to protect his privacy.
How you handle after-hours requests is just as important as how the patient is treated in the examination room which is why hiring a top quality, professional answering service for medical office is a critical decision. Patients make a determination about their doctor based on his/her ability to respond to them in a timely manner and while you can utilize a live service, that has a separate set of challenges including human error and subjective interpretation. The automated system follows the direction of the patient and performs the necessary actions to ensure that the call is handled exactly how it should be with no emotion and complete professionalism. This reduces error and it is government compliant with privacy laws and associated regulations so both patient and doctor stay protected in the system. Clients work with representatives to setup their account to their specifications so messages are delivered at a convenient time, parameters are established for routing and the schedule is posted for on-call contacts and their preferred methods. In addition, flat rate pricing makes this one of the easiest and most affordable systems to work with because it doesn’t matter how little or much it is used because you pay the same price every month. This ensures stability in the budget and consistency for your patients because they never have to worry about not getting an answer when they call even in the middle of the night.
Make sure that your patients have a positive experience whether they are calling for the first time after hours or needing to contact their personal doctor for advice. Get answering services for medical offices and see how you can improve your statistics with patients and work with the community in a more positive manner with your flexibility and communication outreach. Go online today and check out the website for list of services provided, cost and how to get your office setup as soon as possible.
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If you are looking for Doctors Answering Service Firm, then the author of the article recommends Nomorephonetag.com
