Effective Chargeback Representment to Stop Issues

Posted by Apoorv Joshi on January 5th, 2018

What is Chargeback Representment?
Chargeback Representment is a term for providing Packet of Evidence as per Reason Codes to acquiring a bank or the Credit Card Company that shows that the transaction was made with full knowledge of the cardholder and also shows that cardholder agreed with all the Terms and Conditions which was displayed before buying the Product or Services. Representment also includes the information if there is any Refund/Partial Refund issued to Cardholder.
When a Customer or Issuing Bank issues a chargeback, merchant gets information from acquiring a bank with a deadline to either represent or accept. If a merchant is ready to represent, he would have to provide all the information regarding the transaction in a single packet. Acquiring Bank will then send evidence to the Issuing Bank, where a team of expertise will examine all the evidence and when the team gives a verdict in the merchant’s favor, the chargeback will be reversed and if the team is not satisfied with the submitted evidence, the particular amount is then deducted from the merchant’s account.

Tips on effective Chargeback Representment:

Spot the Reason Code and collect evidence according to it.
Collect all the evidence which was provided to the customer at the time of sale and arrange in a single packet.
Always highlight Important key proofs of order id, tracking number, customer’s email id, IP address, order confirmation etc.
Provide proof of Refund if Customer refunded before disputing the Chargeback.
Provide all evidence which was signed by Customer before buying the Services.

Issues that stop you from a perfect Chargeback Representment:

• The important issue is time frame; Merchant should send all evidence before the deadline.
• Provide all evidence according to the reason code, there is no chance for mistake.
• Show all the agreement(s) signed by the customer in a proper manner.
• Provide refund receipt as a Proof of Refund.

Author Section: This article is written by Chargeback Expertz, provide knowledge for chargebacks and how to fight or reduce chargebacks. Chargeback Expertz is a Detailed Risk Management Company helping Retail and Online Merchants. Chargeback Expertz’s system is designed to defend the eCommerce Business against all types of Fraud and Threats.