Sending SMS Coordination Through Salesforce

Posted by Amit Gupta on January 29th, 2018

Salesforce is a company that aims to achieve Customer Relationship Management via SMS Integration.  Customer relationship Management is a strategy that is used by any company to deal with its customers. It comprises of sales management, lead generation, SMS integration, customer support and tracking customers etc.

Salesforce is an American company engaged in cloud computing. It links the business and their consumer by SMS.  Salesforce SMS integration allows you to keep your finger on the pulse of sales without having to write a single line or code. One can get instant text message alerts any time a new contact is added to Salesforce, a contact is updated to a new status, or any time a new deal is closed

Certain information which requires instant delivery can be facilitated by triggering SMSs to customers. Agent can type the message or choose predefined message template while sending SMS. SMS Integration by sales force aims at delivering conversational messages that will engage buyers and companies more closer , more connected and create ultimate customer service satisfaction. Salesforce SMS Integration lets users access and update all records and objects.

There are a number of tools that do SMS integration tasks through salesforce so that greater mobile compatibility is achieved. In salesforce one can send SMS texts by using SMS templates. Workflows are created to send messages to customers and their feedback is obtained through SMS texts.

 The sending and receiving of messages is quite an expensive affair but with360 SMS App this can. be achieved by low efforts and maximum profits. How can we do SMS integration with Salesforce. For this we use a third party App from App Exchange. From the App Exchange download the 360 SMS App. Since this App provides great technical support the user is not required to write any piece of code. The 360 SMS App makes SMS the most effective form of communication. It is specifically designed to send SMS manually or via automation. With the help of this App one can integrate and send SMS manually from object detail page, automatically from process builder or through Apex code. Hence 360 SMS App is the best App for SMS integration.