The Evolving Industry of Hospitality Focused to Serve Consumers

Posted by Asian Institute of Hospitality & Tourism on January 31st, 2018

The Indian Hospitality sector has evolved in the past few years and is projected to grow further. As per the Economic Survey, its total market size is expected to reach USD 418.9 billion by 2022. While there is a rise in the global position yet this field holds untapped potential and there still is a long way to go to attain flagship in this domain. To escalate the overall growth of the sector, there is a need of trained professional minds that understand the industry as a whole and are compatible with the rigorous working environment. By undergoing industry relevant courses like Diploma in Hospitality and other degree or certificate academic programs, aspiring students can move forward to prepare for a thriving career in this industry. Professional knowledge transforms aspirants into industry professionals, thereby, landing them a platform to reach managerial positions in the field.

This domain is a broad group of disciplines that are working to gratify customer satisfaction and provide them specific experiences. Broadly, it is classified into three categories: Accommodation, Food & Beverage and Travel & Tourism. Operations in these categories are generally inter related and are applied to units like restaurants, hotels, resorts, amusement parks, pilgrimage places, historical venues, lodges, guest houses, etc. Courses in this domain equip students with the fundamental knowledge and skills required in all these categories. Students gain an understanding of the interrelationship between different departments in these units. Asian Institute of Hospitality and Tourism is a premier institute located in Delhi NCR that provides degree and diploma courses in Hotel Management and in the field of Tourism. Through its hands-on training facilities it solidifies the theoretical knowledge with necessary practical apprehension. It offers industry specific curriculum to ensure a dynamic learning environment and provide apt industry exposure to the students.

Students study about different aspects significant to the industry like Food Production, Front Office Operations, Housekeeping, Budgeting, Marketing, Supervision, Quality Control, Human Resource, Customer Services, Business Management, etc. The backbone of this industry is customer services which is applicable to all its segments. Businesses in this domain should focus to device strategies through which they can enhance customer’s experience. For them, all customers are equal and each customer is important. Hence, they should maintain the same standard of services for all. To be able to serve them with utmost professionalism, people working in this domain should not only develop technical skills but equal emphasis shall be given to the soft skills.