2018 Top 3 Upcoming Trends in IT Support

Posted by Orion Network Solutions on February 2nd, 2018

As technology continues its relentless pace, consumer expectations grow at a faster than ever rate, making trends difficult to predict. However, few emerging trends are set to make a huge impact this coming year. Experts believe that 2018 is going to be a breakthrough year for IT trends that have long been hyped, including SDE (Software Defined Everything), IoT (Internet of Things), and AI (Artificial Intelligence), propelling them to mainstream understanding and much wider adoption. Privacy and data security will also continue to take centre stage especially with the ways that personal data have been used and misused over the years. How will these IT trends affect the future of IT support? Below is a closer look at each:

• IoT and AI Convergence

As IoT becomes an integral part of organizational systems, the challenge for Chief Information Officers and IT support providers now becomes the successful integration of device management into overall and existing IT infrastructure in such a way that does not overwhelm organizational operations. If IT infrastructure fails to handle the sheer number of connected devices within a network, there will be increased risks of security vulnerabilities, slowed down capabilities, and generally crippled systems. This is where AI automation processes and NLP (Natural Language Processing) come to play, allowing for more intelligent, efficient, and cost-friendly management of all IoT deployments.

• Real-time Software Management

SDN (Software Defined Networking) enables intelligent networking and companies are continuously exploring possibilities as they discover how these deployments can contribute more in terms of the agility, flexibility, and security of virtualized networks. This said, CIOs must start shifting focus toward workload-aware networking, which will ultimately allow for better and real-time cloud consumption, performance management, and enhancement of application security and capabilities—all of which are ever more critical in this increasingly complex world of big data and content.

• Fully Embedded Cybersecurity

The coming year will also see significant transformations in terms of cybersecurity, with bigger and better threat detection features and capabilities fully embedded into different platforms. This will help support all business operations, from end to end management of network security infrastructure for developer and applications. Cybersecurity will also take a step further with the help of more proactive and predictive/cognitive analytics which will help enterprises harness data intelligence that circulates a network. CIOs ought to measure overall security efficiency to properly integrate potential risks into risk assessment.

About the Author:

Mike Rana is the Chief Technology Advisor of Orion Network Solutions. Orion Network Solutions specializes in providing Computer Installation, Maintenance, and Consulting services along with 24x7 help desk services for small and midsize companies. We provide network solutions that enable small businesses to not only lower their management cost but also increases employee productivity at the same low price. We offer network solution that becomes an integral part of your organization and can provide an increase in productivity of your organization.

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Orion Network Solutions
Joined: May 14th, 2015
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