Sales verification process is followed by almost all of the companies in the modern era of today, to provide the customers the protection and security when making purchases online. While you are on the path to explore the market and make strides at every step of the way, you can’t simply ignore the sales verification services to maintain the transparency of your business.
Here are the three types of the sales verification services designed for those businesses that want to drive growth but not at the cost of glitches in the sales records. Take a look.
Third Party Verification - Done over the telephone using an automated call script, the TPV connects the agents to the respective buyers in order fetch the details of the order placed. Nowadays, the companies have started turning to the Automated Third Party Verification for quicker response, elimination of the potential mistakes that a live agent may make, higher quality recordings, and faster call times.
Verbal Contracts - Verbal contracts are a highly sought after sales verification service that legally binds the verbal agreement between the agent/seller and customer/buyer. They are initiated over the phone, are considered to be an enforceable agreement, and comply with the Telemarketing Sales Rule. Below, are the top features of these verbal contracts:
- Collecting time and day for each call
- Attaching unique Caller ID for the calls
- Reading out the Unique Confirmation Number (UCN) for your records
- Processing instant Email Delivery immediately after a call is conducted
- Securing the Web Logins
- Fetching the real-time Call Detail Reports
Human Review - This one’s an optional step to be followed. You may or may not have the Human Reviews included with your TPVs. They are used to listen, review, and score every call that’s added to your TPF account. And you can download multiple verbal contracts in bulk to analyze the non-approved calls of the particular agents so that you make a firm decision to re-training them before the next call with a customer.
Going ahead with making the smart choices for your business, making sure you contact the right sales verification services providers is of paramount importance. Spotting the highly experienced professionals of the industry to manage the third party verification calls can help you:
Improve your sales.
Prevent interruption and hitches.
Reduce the call hold time.
Fetch real-time information and eliminate abandonment rates.
With some additional features such as phone retrievals, and conversion of audios into special formats.
Get custom solutions to fit your specific business needs, contact the trusted IVR hosting and design services providers online.