Reduce Chargeback Management Process

Posted by Apoorv Joshi on March 3rd, 2018

In addition to taking on fraud liability, Riskified is the only fraud protection solution that commits to higher approval rates than what you currently achieve. That’s how confident we are in our serviceAt any time, customer can file a chargeback under any reason code. Chargeback not only effect profits but also, the image of the business. Lesser the chargeback ratio better will be the reputation of the business. We, at Chargebackexpertz, provide tools and technology that prevents chargebacks and in case, you get one, we will help you fight that chargeback.


Chargeback Process


When a customer files a chargeback, this is done by opening dispute and asking issuer to reverse the charge. Then Credit Card Company will contact merchant’s bank who will notify merchant regarding the same. A detailed analysis and strategies are required to win a chargeback dispute. Chargebackexpertz provides merchant with the management tools to achieve substantial results.


Causes of Chargebacks


Chargebacks can occur due to various reasons, but the most common ones are as follows: Item not received


  • Item not received

  • Item received is not as described

  • Unauthorized transactions





Reduced Risk

Increased Profits

Ensured Sustainability

Customer Retention and Loyalty

Recovered Revenue

Improved Brand Name

Improved Industrial Relationships

Declined Chargebacks.


Tools and Strategies for Effective Chargeback Management

  • Identify the source so that appropriate prevention technique can be applied.


  • Management platform that audits, review and reports alerts.


  • A customized action plan to reduce risk and chargeback issuance


  • Challenge faulty customer behavior and friendly frauds


At Chargebackexpertz, we provide effective strategies to our clients to find the chargeback source, manage them and fight them in the most efficient way. The three major chargeback sources are:


  • Merchant error


  • Criminal fraud


  • Chargeback fraud

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Apoorv Joshi

About the Author

Apoorv Joshi
Joined: December 1st, 2017
Articles Posted: 43

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