Customer service plan for American Airlines

Posted by Thomas Williams on March 7th, 2018

This Customer service plan addresses a number of the service goals we have defined for ourselves. Every customer is important to American Airlines and American Eagle, and we are dedicated to making every flight you take with us something special. Your safety, comfort, and convenience are our most important concerns.

• Lowest fare availability
• Delays, cancellations, and diversion events
• Essential customer needs during extraordinary delays
• Assistance when your flight has been delayed or cancelled
• Baggage delivery
• Baggage liability
• Guaranteed fares and 24-hour hold policy for American Airlines flights (including American Airlines flights operated by codeshare partners)
• Ticket refunds
• Accommodation of customers with special needs
• Flights with oversales
• Frequent flyer program - AAdvantage
• Other travel policies
• Service with domestic codeshare partners
• Handling of customer issues

For further help and support - https://www.aa.com/i18n/customer-service/support/customer-service-plan.jsp

For more information you can also directly contact at the official website of the American Airlines Customer Service in the contact us option. You can also explore the entire portal for any query or detail you have regarding Airlines facility.