Types of Inbound Call Center Services in India

Posted by Neha Gupta on August 2nd, 2018

Outsourcing is basically hiring 3rd party vendors to process a part of your business on contract basis. Call center services are one of the prominent and widely popular services that are being Outsourced to and from India.

There are chiefly two types of call center services that exist namely outbound and inbound call center services. Outbound call center services are referred to hiring professionals to make outbound calls to customers on behalf of businesses whereas Inbound service is referred to hiring professionals to handle inbound calls from customers on behalf of businesses.

Call Center providing Inbound services are growing at a rapid pace in India. Let’s look below to find out some of the key services the inbound call center services India provide:

Helpdesk

Helpdesk is also a 24/7 service which involves providing product information, product use information along with technical support to its customers. This service has now become the hub of the enterprise assisting customers in a variety of ways.

Traditional call centers in India have transformed their IT helpdesks into modern Customer Information Centers or CICs which also include onsite tech support, network tech support, remote IT infrastructure management support etc.

Customer Support Service

Customer support or customer care is the most important of all services provided by the company to its buyers before or after the purchase of its products or services to ensure customer satisfaction which is crucial for the growth of any business. It generally provides round the clock service to its customers.

Inbound Sales

Inbound sales is a personalized, helpful, modern sales methodology that works on a clever strategy. Inbound salesperson’s focus remains on their prospects pain points, they act as a trusted consultant and adapt their sales process according to the buyer’s journey.

In simple words, whenever a customer contacts the service agents for any enquiry or complain, their main agenda is to convert the past customer into a present one by providing information on new products and services.

Order Taking

Ordering a product from the confines of your home or office is nothing less than a boon these days. Usually, the customers that prefer to communicate on phone before placing the order do that to acquire information, clear doubts and confirm specifications of the product.

Speaking to an efficient call operator beforehand also gives the prospective customers the confidence to invest in the product.

India with a population of over 1 billion is ranked the 6th largest economy in GDP and 3rd largest in PPP as per Wikipedia. Along with growing economy, India dominates the Outsourcing industry by accounting for more than 56% of the total outsourcing community as of last year. Today this sector is growing at an exponential rate with 3.5 million professionals directly employed.