When I have to tell a business owner that they should change the way of doing things, then this can be quite stressful. If you keep posting negative reviews or have already got a lot of them, then it is actually not them but you. Yes, there are certain cases when an angry review is not actually about you or your SEO agency. It may be since the customer had an extremely bad day.
But when your products or services do not seem to work properly, then you have to put solid effort for fixing them. So, if you cannot satisfy your customers, then you might face more problems in future.
Did the false review been removed or flagged? Well, staying on top even with negative reviews increases your chance of turning it into a good review. For example, if a customer was not satisfied with a product or service and you tried to fix it, then the customer might change their review from negative to positive with little grudge. Most often, people leave a bad review for their own benefit and want you to be nice to them. It is nothing uncommon for people to change from 1-star review to 4-star after the owner shows some decency.
If the review is on the platform where changes cannot be made, then they might post another one.
Negative reviews are usually removed with positive ones. So, you should try to to get as many reviews as possible. However, the right response for a negative review is to not to get one.
If responding to negative reviews had not been your business planning, then call DubSEO experts, a leading SEO company that can help you deal with such situation. Our experts provide online marketing services and great customer service for every negative review that your company receives.