How People React To Their Utility Bills?

Posted by SushmitaSathe on October 11th, 2018

Water bill Payments or Electricity Bill Payment are the only papers that can make anyone worry just with a hike in the amount. The reason why billing experiences are full of tensions and stress is that the people consider the bill as an extra expense, but not as a payment for the service they have utilized.

There are a few facts about how consumers react to their utility which will surely surprise you.

1.    There are 79% of households just assumes that they have read every bill after reading the amount

The truth is that people usually only pay attention to the amount of water bill payment or electricity bill payment, but never check out the distribution and usage in a careful manner. This leads to further careless usage of utilities and an increase in the bill amounts and then they start worrying about how come the bill amount came so high.

2.    Some are there who spend 4 to 6 minutes on every bill

Although most of the people never pay attention to the entire water bill or electricity bill, some are there who reach each and every statement. They actually search for any helpful data that can allow them to save more on utilities. They are very much aware of the insights of their water bill payment or electricity bill payment.

3.    The high bills are remembered by all

Utility consumers tend to forget most of the bills, but remember the one with high billing amounts. There are about 72% customers who remember high bills and the reason is anxiety that they experienced due to that. If the billing amount is too much, then they can’t help but call the customer care centers and bill offices for days to find out the real reason behind it. People say that if they knew about the bill rise, then they could have avoided many troubles that they faced.

4.    Every fourth customer wants bill alerts

The customer has a very smart suggestion which is getting billing alerts and messages from the utility service provider on the excess usage of electricity or water. As per me, this is a very smart suggestion and it will help in saving both money of the customers and the energy resources.

5.    With Alerts, about 19% usage of utilities could be reduced

19% is literally a big amount and if the bill alerts facility is capable of saving this much energy. This would also allow the customers to have more faith in their utility service provider. Even when such data is provided to the customer care representative, then he/she can guide the respective customer in an effective way. Technology is the best thing to allow the customers to keep a check on their energy usage.

I hope the bill alerts would soon be there, but till then we have to keep a check on our utility usage on our own.

To pay water bill online or to make an electricity bill payment, visit now.

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