How to fix hp 6978 error 0x6100004a ? | Call-1-844-813-3268

Posted by super man on October 15th, 2018

What is hp 6978 error 0x6100004a ?

It is an alphanumeric error. It is called so because it consists of both alphabets as well as numeric characters. If you have a printer and you use it regularly, you must have come across many such alphanumeric errors. The x in the error may either be alphabets or numbers. This type of alphanumeric errors is mostly related to the ink system failures of printers. This error may occur either due to damage to any part of the printer or due to a software error.

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clear jammed paper from the input tray

Clear jammed paper from the ink cartridge access area (rear access)

Clear jammed paper from the automatic document feeder

If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

Turn on the printer, if it is not already on.

 

 

 

 

Open the cartridge access door.

Opening the ink cartridge access door

Wait until the carriage is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the power source or electrical outlet.

CAUTION:

If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

Remove any loose paper or obstructions found.

Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

Close the ink cartridge access door.

Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 3: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Clean the rollers from inside the ink cartridge access area

Clean the duplexing rollers

Clean the rollers in the ADF

Step 4: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

Try to print. If the error persists, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if you completed all preceding steps.

To see if your product is still under warranty, go to the warranty check website Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.

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