Simple Steps to Resolve the QuickBooks File Doctor Not working Error

Posted by Steve Machan on October 16th, 2018

From big multi-national companies to small businesses, today all depend QuickBooks to manage their finances. This software has come as boon for the companies and entrepreneurs. However, it is a software in the end and often users face errors and minor glitches. To combat with such situations Intuit came up the QuickBooks File Doctor application.

The QuickBooks File Doctor is basically a software application which comes with QuickBooks. This software detects and repairs all issues related to QuickBooks and the computer. This application is a life saver when users face any kind of error that affects their business operation.  But at times the QuickBooks File Doctor stops working causing serious problems for the users.

QuickBooks File Doctor not Working Error

Users often have reported that the application often hangs when it is repairing any error. This problem may happen due to the size of the company file or because of located locally or on the network. Often when the application tries to diagnose or repair a large sized file located in a network and that’s when it can stop working for a while. In such cases the QuickBooks file may be corrupted or damaged.

How to fix QuickBooks File Doctor not working error?

Below are the following procedures that will fix the problem.

Restore the backup of the damaged File

Through this method you will be able to replace the damaged file with the one that has been backed up.

  1. First thing to do is launch QuickBooks and go to File and Open or Restore Company.
  2. Then click Open or Restore a Backup Copy and then click on Next tab.
  3. Now tap on the Local Backup and then click on Next.
  4. Go to the Look In drop-down menu box and then look for the location of the back-up file.
  5. Type the name of the file in the File Name field. You will automatically get the Save as Type with the QuickBooks Files entry.
  6. Once done click on Save

If still the error doesn’t get resolved then try out the below mentioned solution


To recover data use Auto Data Recovery Option

After the file is created the Auto Data Recovery starts assessing the file. Once it finds the file is not corrupted or damaged, it saves a copy of it as a backup in the ADR folder. As long as the QuickBooks application is open, every 12 hours ADR takes backup of your file. The older version of the file is saved as ‘old’. Only one file is maintained and you are given two back-up copies: a file that is updated till 12 hours ago and another that updated until 24 hours ago. The backup files are meant for QB Support providers who assist in restoring your files.

If the above mentioned solutions do not fix the issue then seek assistance from QuickBooks Support providers and you will be able to get a sure shot solution. You can call us or send a mail to us and the experts will connect with you shortly. The solution will be give either through a call or through remote access. Moreover another benefit of availing the QuickBooks Support & Help services providers is that not only will your problem be fixed, even you will be given some valuable tips that will help you avoid technical glitches or errors in the near future.

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Steve Machan

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Steve Machan
Joined: February 6th, 2018
Articles Posted: 20

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