Tips To Resolve Sun Direct DTH Recharge Issues

Posted by Sushmita Sathe on November 15th, 2018

A DTH connection has now become a must-have thing for various households. Although this has been the reason to bring digitalization in the TV industry, it even brought a lot of DTH recharge issues. In this blog, we are going to talk about some tips that’ll help you to resolve any issues related to Sun Direct Recharge. You can experience a wide range of issues with your DTH set-top box and other associated services and in such situations, the below-given points would definitely assist you. 

1.    When the DTH Recharge amount is not credited? 
Ans: If you have confirmed your Sun Direct online recharge and it hasn’t been credited, then you first need to know that sometimes it takes time to reflect the amount in your account. The time can be anything from 5 minutes to 3 hours, so you need to chill and wait. 

When you do online DTH recharge from a third-party site or app, then the time can vary accordingly. But, if three hours have passed and still the recharge amount isn’t updated, then you should call the customer care executive of the third-party app or site. 

If you have done your DTH recharge through the Sun Direct website and the amount isn’t updated in your account even after 3 hours, then you can call the helpline numbers 1800-103-7575, 1800-123-7575 and 76010-12345.

2.    What to do when you are unable to recharge? 
Ans: It can happen sometimes that you can’t do the recharge because the app or site is down. In such a situation, you just have to call the customer care executives on the numbers given above. All your Sun Direct Recharge related issues will be resolved immediately, so you don’t have to worry. 

3.    What to do if you have recharged the wrong Sun Direct DTH account?

Ans: Now, you must check again when you are entering your account number. But, in case you have recharged the wrong account, then you must inform the customer executives immediately. If you have recharged with the third party app, then those people will resolve your issue as per their norms. If you have recharged through Sun Direct site, then you can call the customer care and ask them to undo the transaction as soon as possible. 

I hope you have got answers to all your questions about resolving the DTH Recharge issues.          

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Sushmita Sathe

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Sushmita Sathe
Joined: October 1st, 2018
Articles Posted: 35

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