Top Features of Asterisk PBX Solutions

Posted by Erika on November 19th, 2018

Communication systems are very crucial for every organization that needs upgrade for their business telephony system. With latest technologies and calling features, these features can enhance the productivity of the company and make it a tough competitor in the market. One of the best solutions available for these companies is Asterisk PBX system.

Asterisk systems are well-known for raising communication standards and its quality by enhancing connectivity and signal transmission. They possess great set of features and characteristics and hence employees feel great convenience to interact with their customers. Here is the list of top features that are integrated in asterisk solutions:

• Call queuing and recording:

Calling agents will need more than enough time if they manually schedule calls and queue them according to their priority. This will also affect their performance and productivity. However, asterisk solutions allow agents to do smart scheduling through data fed into them. These systems will give priority to those calls that come more frequently.

As a result, the calls will be queued smartly without wasting tie through manual efforts from agents. These calls will be recorded with superior voice quality, so that agents can analyze the rating of their interactions.

• Routing and transferring

Call routing is basically referred to terminating calls onto the right recipients without any time lag and network interruption. In order to make customer interaction superior with quality and consistency, companies need to deploy most enhanced services in their organization.

With VoIP networks, asterisk-based solutions are capable to fulfill these objectives and help prospects to reach target audiences conveniently. The data will be transmitted with high speed according to connection’s bandwidth. The same procedure is implemented with call transferring and employees can handle calls without any issues.

• Secure Data management

Asterisk systems come with great features of handling databases and perform several tasks such as storing, modifying and retrieving datasets. They possess highly reliable data security measures so that companies can protect their digital information and assets from any unusual or unauthorized activity.

With simple GUI and authorized login details, agents can access files and other relevant data for managing their customers. As a result, there is no additional measure required to implement with dialers to perform data management tasks.

• Cloud Integration

Cloud technology has been a game-changing aspect for most of the businesses. Whether you are handling small enterprise or managing large scale business, this technology has been providing most superior services. When it is integrated with asterisk solutions, calling businesses will get more opportunities to utilize their data efficiently.

With automated call and data management, agents can perform more strategies that can drive sales opportunities through cloud services. These systems are comparatively more secured than other third-party software or applications.

Along with these top beneficial features, an Asterisk PBX system has many more features and services. Therefore, it is recommended as one time investment which will provide long term benefits for years. So, deploy them immediately to cope up with your competitors in the market and other industries.