How to handle revision requests for web design projects?

Posted by sukritinfotech on February 5th, 2019


As a web designing company, you spend tedious hours and week to work on a website, checking every single detail and creating something that you cannot wait to show your client. You are excited, and you are almost sure that your client is going to love your work and not send back any changes for you to make. You click send, and you finally get the email a few days later.

Your client says that he is satisfied with everything but there is one thing that is missing or there is something that needs to be changed. Sometimes, the changes that they ask you to make is minor, and at other times, they are significant changes. They send it back to you, but they just do not understand the amount of time it takes to make those changes. Small changes may keep adding up and create a whole bunch of changes which is called- “revision inflation.”

As a professional custom web design service, establishing a proper system for handling requests is essential for your success as a web designer. Without the system, you may end up spending house performing unpaid revisions for no benefits.

Sukrit InfoTech is one such company which provides professional custom web design services at their company; the whole process involves creating custom designs after comprehending and learning the nature of the client’s business. It is more than just the images, colors and fonts on the website. It is about complex programming, proper strategy and creating a great user experience. They work to strengthen their online business presence by ensuring that the customers’ website is built according to minute specifications and aims to fulfill your company’s goals. They make as many changes required to make sure that the client is 100% satisfied. Their work is entirely based on customization. We first comprehend your specific goals, create a mock design, and then build the website accordingly for the final testing. This way, they minimize their requests for revisions.

Following a few steps will ensure that you complete the revision task successfully:

  • Understanding your client-

Make sure that you understand your client and the needs of their company. This way you can fulfill your client’s expectations at the beginning itself and avoid requests for revision altogether. The aim should always be to get inside your client’s head at the start of the project. Then, fewer problems will arise towards the end.

  • Signing a contract-

After having that initial conversation about your client’s needs and the website, you should draw an agreement which includes the details of the scope of the project, the cost and how you will be handed the revisions. In this way, you will have a policy that you can rely upon, and there will be no confusions regarding communication.

  • Honest diplomacy-

Even after you draw the contract, it is inevitable that your client might ask for a revision that is not within the scope of your agreement. However, you have the right to be flexible about the changes, and you do not have to do them for free. Walking the clients through the charges might explain to them why you charge as much as you do.

  • Know when to walk away-

If you and your client is not a good fit for each other, you may find yourself facing many different revision requests to the point where it is no longer worth your time or their time. It is significant to recognize when you have to walk away from a project that is not suited for you. The bottom line is that at the end of the day, the number and the type of revision requests that you handle is all based upon your relationship with your client.

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