4 Ways To Resolve Your Consumer Complaints Online EasilyPosted by Voxya on February 14th, 2019 Consumers are always a King because they play an important role in the economic development of the country. Many brands and companies always care about customers or consumers very well but still, there are some sellers, manufacturers or companies who just want to earn a lot of money from the pocket of the customer. They mislead consumers by fake or attractive advertisement and try to make fool customers by their products and services. Charging extra from MRP, adulteration in products, quality and quantity issues are the most common in these days where consumers are frustrated with customer pathetic services are looking for a quick solution of consumer complaints. When consumers are not getting an appropriate solution from the company then moving to consumer court/ consumer forum or online consumer forum in India. We are going to share 5 most effective ways which help consumers to resolve consumer complaints online which are given as below:
1. Company Website Portal: If you purchase goods and services online from any online website or web portal then you can go through that website contact page or grievance page to address your problem online. Many companies also created a forum section where you can discuss your problem with them and they are ready to help you.
2. Email Support: You can find an email id of company employee or authorized member to address your complaint through email when they will read your email then surely they will reply and resolve your problem.
3. Social Media: Social media platforms are also trending these days where it becomes the best source for online reputation management. You can also address your complaint online on social media in the comment box, inbox message or timeline post of the company page. When the company sees your activity on their profile or business page then they will listen to your problem or try to resolve your dispute.
4. Online Consumer Forum: There are many consumer complaints forum in India but few of them is trending these days like Jago Grahak Jago, Voxya etc, Voxya is a unique platform where a consumer can file a complaint against the company to resolve their complaints quickly with an optimal solution. It will help consumers to get a replacement, refund and return as soon as possible. Voxya an online consumer complaint forum trusted by more than 10,000 consumers across India.
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