Apple Certified Mac Technician

Posted by Sushanthp on February 15th, 2019

Apple Certified Macintosh Technician (ACMT) services, fixes, and repairs Macintosh desktops/laptops and servers. They collect data which will be diagnosed from their organization’s database so that they can provide proof and extensive understanding to their clients so that it will help them strategize better and make informed decisions.

Technicians respond promptly to their customers’ requests by resolving their issues. They also coordinate with the other teams in their organization to improve its efficiency. Technicians communicate with customers through phones, emails or in person.

They need to be excellent team players. Technicians must have excellent skills in written and verbal communication to be able to explain issues lucidly to team members.

Moreover, technicians should possess strong analytical skills, in addition to excellent customer service skills. They must be prepared to do physical work like lifting and shifting items.

Apple Certified Mac Technician Job Description

Technicians analyze and perform repairs related to Mac systems, operating issues, and their peripherals. They install, configure, and fix macOS and interact with their users and guide them on queries and issues related to hardware and software. Professionals configure, install, and maintain Mac systems, their peripherals, and mobile devices.

Technicians should partner with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them. They perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions. Technicians should assess system configuration and software so that hardware resources can be used effectively.