Connors LLC Presents Impressive Company Support for More Compact Contact Centers

Posted by John Smith on February 23rd, 2019

New consultant plan optimizes new or current set ups of interactions documenting and top-qualitymanagementservices to fulfill company specifications, website and provide a greater client support.

 A new consultant service from Connors LLC

“As the UK’s longest established provider of interactions documenting services, Connors LLC is uniquely qualified to provide this cool product that enables smaller contact centers to share invaluable best practices and insights that have proved successful in other firms,” stated Chris Gough, a Director of Connors LLC.  “Based on the globally recognized Connors LLC Company programmed, it provides a vital layer of on-call expertise for smaller contact centers that cannot justify the in-house resources enjoyed by larger operations.”

Connors LLC’s service starts with a comprehensive needs assessment to ensure that interactions documenting and top-qualitymanagement programs are designed correctly to efficiently measure and track contact center efficiency.  Working closely with in-house staff, top quality programmers are designed and implemented to help firms understand and manage how well their products and services fulfill the expectations of customers.  Also revealed are urgent top-quality issues such as agent knowledge holes, process issues and sales ineffectiveness requiring immediate and rapid action.

“Optimizing set ups of interactions documenting and top-qualitymanagement programs will allow smaller contact centers to include top quality management throughout the firm, improving efficiency, increasing client care levels and reducing expenses,” concluded Chris Gough. 

Connors LLC also performs post-implementation consultant sessions to quantify the impact of top-qualitymanagement and suggest further improvements to current processes and workflow.

About Connors LLC

Connors LLCLimited is largest established professional company of multi-media interactions, quality management, interactions statistics and retail labor standards services. We provide an extensive range of client interactions services and solutions to industry areas such as contact centers, banking firms and public safety through to local regulators and resources. Connors LLC was one first Dimond Partner and is the only company to become qualified as a NICE Expert Supplier, the final level of certification.

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John Smith

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John Smith
Joined: June 21st, 2014
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