Virtual Receptionist: Your own Cloud Based Assistant for your business

Posted by ryan on February 26th, 2019

The defining factor of any Customer Relationship Management lies upon the connection between brand image and its growth. Profitable businesses have a positive growth curve, meaning that customer, client and other kinds of requests can only increase in volume. As a result, in order to tackle such a scenario, it becomes greatly important when investment into the infrastructure, training and monitoring might seem to be too overbearing. In such a case, our virtual receptionist solution might seem to be just too advantageous to ignore. 

SparkTG has made its mission to translate everyday tasks to be as automated as possible not only for bringing down costs, but also significantly increases efficiency and volume of contacts. It would also project a great sense of professionalism, versatility and flexibility to the way business operates, especially from the side of client. However, there are many other factors that you can consider as the holistic effects of implementing change across the entire business.

Significant Cost & Overhead Reduction

Consider this: Without this technology, there is a major amount of investment to be considered in the form of infrastructure, setting hardware, assigning manpower and other overheads. On the other hand, not only are you getting an automated system that will receive the calls and direct it to the right department, but it is also made available 24X7 in terms of making the service available.

Customer Experience is improved

Any call you miss might indicate the loss of a great opportunity. Since people always expect you to answer their calls, SparkTG’s automated virtual assistant can serve this end quite effectively- engaging them as per the need, or tracking their calls so that future contact may be established.

Business Focus is enhanced

Sometimes you may want on the key service deliverables to be available to the people who are establishing contact. To this end, IVR automated receptionist most certainly appeals to an important part of the entire business you might not have the requisite amount to invest upon: customer relationship. This cloud based technology would be able to engage with people with the help of DTMF tones through the keyboard, or by high functioning voice recognition.

CRM may perform in an altogether better state

Establishing and maintaining customer relationship might be greatly essential for any business. Through our Virtual Receptionist, you may be led to believe that all possible facilitations to bring about great reliability upon a system where the customer satisfaction level might be raised to a whole another level.