Level 2 Network Technician Role

Posted by nathanwill55 on March 5th, 2019

This position is responsible for maximizing the availability of all network components. The technician is the point of contact for providing first and second level troubleshooting on all systems managed by the Network Operations Center (NOC). Technical requirements for the position include having detailed knowledge of different types of network and telephone equipment. They assist Tier 3 staff by researching issues and providing documentation. Technicians are responsible for network tickets until they are resolved or escalated.

Technicians collaborate with other teams to identify how problems have cropped up.  They monitor network status by using management tools, such as IPMonitor, IBM Director, and Nagios.

Network technicians are responsible for tracking problems and resolutions using a Network Management System (NMS) program that tracks incident response.

Read more: Level 2 Network Technician | Role, Responsibilities & Salary

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