How to Troubleshoot Outlook issues?

Posted by john on March 19th, 2019


In this article, you will get to troubleshoot Hotmail issues in Microsoft outlook when it’s together with office 365. Troubleshoot issues that cause Outlook to crash or stop responding when used with Office 365.

Hotmail is one of the most used mails and popular free online email service, which is served by Microsoft.

Hotmail is easily accessing by its user, they can use Hotmail email by any web browser in the world.

 What happened to Hotmail?

In the year of 2012, Window Hotmail Service name had been changed and renamed to

Now in this article, we will tell you How to troubleshoot the following issue in Outlook when it’s combined with office 365.

The problem facing while combining outlook with office 365

When you start it, Outlook crashed.

Outlook stops responding (hangs).

Outlook crashes even though you aren't actively using it.


Follow these steps we have mentioned to troubleshoot Outlook issues in an office 365:

Steps 1: Investigate issues by add-ins.

If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.

If you're running Windows 7, click Start, type Run in the Search box and then click Run.

Type Outlook- safe-ok.

If the problem is fixed, click on the option of File Menu, and then Add-Ins.

Click on the option of COM Add-ins, and then click Go.

Clear all the checkbox by clicking in the list, and then clock on ok option.

Restart Outlook, if the issue doesn't occur start adding the add-ins one at a time until the issue occurs.

Step 2: Repair Office

Open the C-panel and then click Uninstall a program.

In the installed list programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.

Step 3: Run Outlook Diagnostics

Fix the issue, run the Outlook won’t start.

1. Click “run” when you're prompted by your browser.

2. If I case this tool doesn’t work or solve the issue, visit the window or look to start Microsoft Support and recovery assistant for office 365.

3, A screen will be shown, select outlook –next.

4. Select an option, as appropriate and then select the option ‘next”.

Outlook keeps hanging or freezing.

Outlook keeps crashing with a message "Microsoft Outlook has stopped working."

Step 4: Create your new Outlook profile

Sara runs some diagnostic checks and returns possible solutions for you to use to try to fix Outlook connectivity issues.

If you are running SaRA in step 3, you can skip this profile creating step.

1. Open the Control panel and click on the option Mail.

2. Click on “Show Profile” option

3. Select and remove profile want to remove.

4. Click on “ADD”

5. type a name for the new profile, in the Profile Name box,

6. fill user name, the primary SMTP address, and password, then click Next.

7. You will receive this message

Allow this website to configure alias@domain server settings?

From this message, click to select the Don't ask me about this website again check box, and then click Allow. Option

8. enter your login credentials,

9. Click finish.

Step 5

Run SaRA Advanced Diagnostics before you contact Support

This step has detailed information about the Outlook configuration.

1.Click Outlook Advanced Diagnostics.

2. Click run by your browser

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Joined: March 15th, 2019
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