Services Offered by Mercedes Benz

Posted by T and T Motors on April 18th, 2019

There are a number of popular and known car brands in India that offer attractive services to the customers. They confirm warranty of cars manufactured and CBU vehicles sold by known brands in India. Passenger cars supplied by different companies in India are warranted to be free from defects in material due to manufacturing fault and workmanship. Some are covered under contract for a time period of 24 months commencing from the date of the first registration.

Mercedes car services have unique programs to enhance the ownership experience by covering the car in the 3rd year of operation, after the completion of the standard two-year warranty period, without any extra costs. Thus, to satisfy the customers, the car is protected for warrantable maintenance up to 3 years without any mileage limits.

Other than this, Mercedes Benz offers a lot of services to its customers. Some of them are:

1. Digital Services

• SMS Reminder

Personalized service reminder SMS are sent to the customers to remind them about online facilities and service appointments.

• Online Service Booking

These companies have made the appointment-booking process easier than ever. Now, the customers can get real-time details about availability of time slots at their preferred dealerships. They can book the appointment in just five easy and simple steps.

• Workshop at your doorstep

One need not reach the particular showroom as the workshop comes to their doorstep─ The Car Delivery Executive (CDE) connects the customers to Service Advisor for specialist advice.

• Video Calling

Thanks to the technology, customers can now speak to the service advisor according to their convenience on a video call. It makes communication more transparent and personal while sitting at home.

• Estimates on email

Enjoy the facility of receiving estimates on email as well as approve them. It not just saves time but one can add convenience to the service experience.

• Feedback

Offered by almost all the companies, feedback is one such thing that allows brands to improve as the service experience matters a lot. Post delivery, one can share the feedback instantly through their cell, tablets or laptops.

2. Premier Express Service

Premier Express Service is designed to get you premium entry into the service centre, ensuring get free faster. The expertly trained technicians will efficiently solve all the issues.

2. Service Products

The brands offer their customers a guarantee of complete peace of mind. They provide unique maintenance packages by offering a defined maintenance cost. They come with a range of exclusive features such as ‘Mobilo’ that provides round-the-clock support in any showroom across the country.

3. Advance Assurance Program

With this program, customers can enjoy extended warranty services. The extended warranty is valid on completion of the standard three years warranty. One can choose to extend it for the fourth year or up to the sixth year.

Some unique features of this program:

• It offers complete security with no unforeseen expenses (apart from the maintenance repairs) during the insured period.
• It improves the resale value of your car by being a negotiable program.
• It offers flexibility and therefore can be purchased anytime within a period of 36 months from the date of sale.
• It covers the facility of unlimited mileage.
• One can take advantage of this facility at all authorised dealers across India.