Top tips to select the right managed print service provider

Posted by IT Market Place on May 15th, 2019

Being successful in business today is all about getting the best value out of every part of your company’s operation. One of the best ways to do this is to utilise the services of managed service providers around Melbourne. Many companies have a large and varied workload and printing requirements across many departments. A managed print service provider will ensure you’re getting optimum use and value from your printers, whether you have one office location or a nationwide network.

These tips will help you find the right managed print service for your situation:

• A data-based Print Audit

It’s important for your business to know exactly what your print requirements are whether you have a small office or you run multiple printers serving different people and networks in one or many locations.

Printing can be expensive and knowing just how much each of your printers is used and if they are in the optimum configuration for your overall printing requirements.

With a data-based audit, you will be able to budget your printing costs. A managed service provider will tailor make a cost-effective printing service package that suits your company and reduces wastage and operating costs

• Having the Best Practical Setup

When installing printing equipment you need a MSP provider who not only provides the right equipment, but will manage the whole operation to ensure a smooth transition for your company and eliminate any down time for your employees. They should have a package that includes the required trade’s people such as carpenters and electricians

• MSP Must Be Good Problem Solvers

Most businesses have enough work to do without having to be distracted by technical problems and often with printing and printers, there are teething problems with new equipment and training employees in their proper use. A good managed print service provider will be able to manage the training and individual support for staff in all different levels of your company. They need to be able to provide supplies and have a rapid response system for technical support without disrupting your normal business flow. So having the ability and willingness to solve your problems is vital.

Consistent, Reliable Service

If a printer goes down it can disrupt or even halt business trading and this starts costing money and your reputation. Managed service providers in Melbourne offer a service agreement that will ensure you’re up and running without delay. Written into the contract are provisions for the instant replacement of faulty equipment to avoid customer impact when problems occur. Usually, there is little room in an office for repairment to work on equipment when surrounded by customers and staff.

Don’t just assume they will do the right thing; these things need to be written into your contract. Just like when choosing employees, it’s important you have a good working relationship with your managed service provider and have common goals before you are committed to them.

Being competitive is important for every business and although much of today’s business is supposed to be paperless, the reality is the internet has created the need for a huge amount of printed information. Having a managed print service provider is a very cost-effective measure to keep your cost relative and within a managed budget.