Tools and technologies were invented to perform the complex tasks within a fraction of time for which humans consume number of days. In this era, where almost all activities are performed with the help of software and technology, networks including workstations, laptops and other devices are also managed and supported by software. Remote Monitoring and Management is a type of software and a network management tool that proactively manages network systems and provides relevant solutions to its users.
Now, the question arises who requires this tool? Corporates have their separate IT department that manages huge network systems including hundreds or thousands of computers, keep track on those computers, automate basic maintenance functions and facilitate efficient support to other departments. Small and mid-sized businesses have limited assets and budget that yearns for more flexibility, thus, they contact MSPs (manage service providers) that gives them the access to modern tools and technologies regardless of the size to get a little more value out of their budgets. One of these tools is called remote monitoring and management (RMM).
As a managed service provider, one of our responsibilities is to provide you appropriate tools that allow your business to take advantage of the many wonders of the connected world, all for the sake of keeping your business running as smoothly as possible. Application of RMM tools create “win-win” situation for both managed service providers and clients.
Here are some of the key functions of this robust tool:
IT consultants could easily gather information about their clients’ software, hardware and networks with the help of RMM
RMM provides a clear picture to the companies of their network activities along with detailed reports and data
RMM connects to the advanced network ticketing system that allows network to show alerts and create tickets in the problematic scenarios
Tracking network and monitoring device health including endpoints and users could easily be done with RMM
A piece of software named as an “agent” is deployed along with RMM tools that is installed at the client’s site on servers, workstations, networks and all other digital devices that are being used in the business. Agents deliver every information about the network including its health condition, and errors, if any, to the service providers. With the help of this information, MSPs proactively manage networks that results in less risk, network downtime and several other benefits, which are as follows:
System Update and Maintenance: Considered as one of the crucial as well as frustrating task for every organization because keeping every system up-to-date is a necessity but it is also a time-consuming task. Moreover, organizations are not aware about how often these updates need to be implemented. Remote monitoring and management tools allow MSPs to track your computers’ performance along with deploying patches and updates all at once even without an on-site visit.
Security Monitoring: You would have been concerned about your network security, right? And the first thought that would have surely interrupted your peace is how you going to keep the threat out of your computing infrastructure, especially when you don’t know if they even exist. In these scenarios, RMM helps you to stay calm because expert technicians remotely monitor your network systems and other devices. They not just look for the security troubles but also deals with other niggling developments as system indicates - hardware failure, virus attack, etc. that could lead to major issues down the line.
Easy and Quick Service: RMM tools provide access of the client’s network to the experts and in case of any issue, they can easily resolve them remotely at the earliest without wasting time in waiting for a technician to arrive on-site to resolve them. This helps you save time that could be invested on other essential tasks. Although, there are number of pressing issues that require on-site assistance but most of the issues can be resolved remotely.