Enterprise Telephony Market - Driven by Banks and Financial Institutions 

Telephony refers to the transmission of voice, fax and other information by using electronic means. Telephony equipment includes landline telephones, fax machines, computers, handheld devices such as mobile phones, laptops, tablets and others. In enterprise telephony, communication is accomplished over the intercom systems, internet protocol (IP) and others. Currently, with increasing sizes and areas of businesses across the world, communication amongst the colleagues becomes a crucial issue for the organizations.

 

Enterprise telephony communication is used to provide a smooth flow of communication and a socialized environment among the colleagues in an organization. Telephony is used by various enterprises such as banks, financial institutions, manufacturing sector, education organizations and others to enhance the communication among the people for smooth workflow. Enterprise telephony facilitates real-time communication which enables the employees to make quick decisions.

 

The enterprise telephony market can be segmented on the basis of technology, end-user and geographic regions. The enterprise telephony market can be further sub-segmented based on technology as IP private branch exchange (PBX), PBX, key telephone system (KTS) and wireless private branch exchange (WPBX). IP PBX is a system that is used for instant messaging, audio and video communication through the IP networks.

 

 

PBX is telephone exchange system that provides communication between large numbers of telephones in the organization. A KTS is equipped with several keys to directly select incoming and outgoing lines using the intercom without any special operator. WPBX is a telephones system that uses cordless phones for communication. The end-users of the enterprise telephony market include banks, financial services and insurance (BFSI) sector, retail industry, government organizations and others. Furthermore, the market can be geographically segmented based on regions as North America, Europe, Asia Pacific and Rest of the World (RoW).