Role of Voice Assistant Applications in changing our lives- KBV Research

Posted by KBV Research on June 21st, 2019


Voice assistant application market organizes the website which is designed for sales and marketing support, instant responding to customer inquiries, precise navigation, customer ideas, and centralized knowledge management. Voice assistant application develops online communication, permits confined interaction with unprompted response times, working on customer retention, and understanding people’s normal language with any kind of voice recognition. Majorly, the vital luxury acts as an assistant who listens to the calls take into consideration of every necessity and action is taken wherever required. This benefit is easily accessible to artificial intelligence assistants, popularly known as voice assistants.


Voice Assistants are generally made with the use of artificial intelligence (AI), in which these machines play an important in learning and also with voice recognition technology. As customer interaction is done through the digital assistant, so AI programming incorporates sophisticated algorithms in learning from the available data input and further improve itself for the prediction of the user’s needs. Assistants are gathered with cognitive computing technologies which permit digital assistance for enhanced understanding and conduct multi-step requests with numerous interactions and complex tasks, for example booking seats in the theatre. The famous voice assistants at present comprise of Google Assistance, Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and Google Now.


Services related to artificial intelligence experience rapid growth and all the associated capabilities have become advanced. With all the amendments made in AI services, and further in the cloud permitting any individual in running certain level of computing power that cannot be thought of by any normal just a few years back, and today this technology is accessible to any and is being used at large.

Majority of individuals who actually access these services, with the inflow of additional data obtained through them, they improve rather at a faster speed. Along with improvement, the number of people also rises. Doing all this will enhance the capabilities of Voice Assistants even faster — we not only expect to see them getting smarter but at the same time more ‘human’. Imitation of voices sounds less robotic, sentiments and context will alter the interactions, and we will rely on these.


  • Media and Entertainment

Voice application offers a completely new medium for entertainment based brands just to make stories and characters directly into life with custom audio that replicates brand personas. Voice assistants have moved over daily commands and have become the most engaged platform only for entertainment. Fun voice-based media allows users in doing more than what they were doing earlier which is grocery lists.

Users can now access their chosen news stations in assistance with a voice assistant, but it is a bit difficult in accessing information personally along with the location and interest of the user.

  • Healthcare

Voice assistants are mainly divided into two groups with potential users in the section of healthcare, out of which one is physicians and the other is Patients. Many physicians often use these programs to capture access records, process data, and patient-related notes. These organizations for data acts as a module for saving time, and voice assistant may provide solutions. If we discuss the Patient, then this is a cheaper alternative for the visits in the office, AI-powered virtual assistants provide 24-hour support to various kinds of patients which claim access on-demand. People suffering from chronic diseases face flare-ups, also disabled patients with family caregivers, and other rural patients living beyond medical care are among those individuals who would attain most benefit from powerful virtual assistants.

  • Retail and e-commerce

Voice commerce is one such technology that provides an alternative in using a keyboard along with mouse just for ordering and further purchasing products online. All that is needed by the customer is to examine and purchase anything online making use of voice commands which acts as a virtual assistant, for instance, Google Assistant or Amazon Alexa and not to forget, a voice. Voice commerce is not subjected to searching for the product but also to order and purchase it. In support with voice commerce, the whole purchase turns out to be quicker and can be predicted at any time in a day which may happen while taking a shower; the most important is that your assistant can hear you. To allow customer service chat solutions acts as a doorway to voice shopping directly to the store. A rapid increase in retailers allows for features directly through artificial intelligence (AI) platforms such as Linc.


The most common technology trends are conversational user edges and voice assistants. Few brands such as Facebook, Google, and Amazon are following this trend to compete for market share. Voice interfaces progress at an additional rate in these industries of various kinds, ranging from healthcare to banking, and these companies are striving to be a part of this revolution.

In the last couple of years, the user has been conveying, and lately, the queries related to why and where they say have increased. Totally context-based understanding is the next level in a voice which is becoming an integral part in customers’ lives. Users wishing to take a personalized experience in dealing with technology, with specifications to voice. Personalization in specific is an important part as there are many frictional points in voice technology in the past. Adoption of technology is wide; they must provide a worthy experience, which can be witnessed in 2019.


Voice Assistant Application Market has captured a lot of importance all across where growth awareness benefits are associated with cloud-based solutions. They emphasize more on developing strong cloud- oriented solutions for clients, as there are so many organizations which have migrated to private or maybe to a public cloud. In this evolved era, technology totally based on machine learning, speech recognition, and natural language understanding are attaining connection with capabilities. As a result, they will soon have artificial intelligent assistants for helping in every aspect of their lives. Also, the Global Voice Assistant Application Market is expected to rise at a market growth of 29.7% GAGR over the forecast period.

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KBV Research
Joined: January 15th, 2019
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