Air India, Vince Thadani International Travel Advisor

Posted by Vince Thadani on July 18th, 2019

Vince Thadani is a world-class entrepreneur.  Along with being an international executive, Vince Premchand Thadani is a travel executive and advisor.

Air India’s Boeing 787 aircraft is the state of the art.  With only 18 seats in it’s Executive Class (Business), can travel in style, with 180-degree lie-flat beds.

“While Indian hospitality is beyond recognized around the world, the efficiency of service remains poor compared to other International Airlines”, said Vince Thadani, travel  executive, “However Air India has the potential to be the best airline in the globe by offering a streamlined service”

Vince Thadani advises airlines on how to streamline their business, offering exceptional service.  One example he notes that there are two flight attendants in the business class cabin to support eighteen passengers.  Other business-class services may have one more flight attendant and have to support as many as sixty passengers.  In this case, Vince Thadani says that Air India should be able to continuously  to look after customers with better service.

Here is the advice Vince Thadani gives

A few minutes before the pilot is ready to turn off the seat belt, the flight attendants must prep the beverages and food.  Rather than serving peanuts and cashews, offer a cheap but hot alternative as an appetizer.   They don’t have to be complicated and should be served with beverages.  In Economy class, appetizers can be nuts, or packaged, but can be handed out around the same time. It is the cart that takes a long time to serve other 273 passengers.

Vince Premchand Thadani states that Economy meal services should be done swiftly and efficiently upon the seat belt being switched off.  Executive class passengers should receive one on one attention throughout the flight.  This means the little things. Turn off the monitors if passengers are sleeping.  Wake up the passengers gently for the meal services.   When doing the final meal service, rather than providing that service two hours before the flight is landing, provide that extra 30 to 45 minutes for the passengers to rest.  In Economy class, two hours before the flight lands is perfectly acceptable because there are many more passengers to feed.   If passengers are awake, a flight attendant should be coming around the executive class cabin every ten minutes, and for an economy class cabin every thirty minutes.   A few bottled drinks of water in hand to offer to customers and asking what else they need is a good practice in business class.  Bottled Water service is enough in Economy.

“Indians are noted for their exceptional service”, says Vince Premchand Thadani, technology and financial entrepreneur, “Air India can compete by offering the attention to details that the other airlines are moving away from”.   Air India has the manpower to support this detail and will be able to command higher prices if they can change the habits of their flight attendants focusing on the “little things” according to Vince Thadani.

The most positive aspect of the service noted by Air India is it’s exceptional ground staff that offered an escort service for domestic transfers.  

For more information, on how to learn on improving a flight experience, please connect with him at: http://www.vincethadani.com