Sunbridge software has been selected for supporting Microsoft Dynamic AX

Posted by Mangesh Divekar on July 20th, 2019

July 15th2019, the quality and consistency that lies behind any service is the outcome of many hard-working people throughout the process.Sunbridge Global in such place for such brilliant ideas as it provides managed support services, product implementations, business intelligence, strategic consultation and professional services. Sunbridge is an early stage IT investor that supports modern entrepreneurs with brilliant ideas. With an experience of more than 12 years, they have proven that a proper catering of requirements can lead to a very stable and performing business.

Sunbridge has made itself a very strong foothold for entrepreneurs as it has also been identified as trusted partner by large enterprise companies globally. It’s sole reason Sunbridge has been selected by global leader in access solutions as support partner for Microsoft Dynamics AX for their 17 countries operations.

The agreements are clean and simple as they are signed for one year and can be easily extended for two years’ time period. The mixed mode support provided by Sunridge includes two different supports working in shifts for L1 and L3 types. The customer ticket size 180 every quarter till today is and it is supposed to increase exponentially this year because increase of business reach to new geographic areas. They have projected their objective to reduce the ticket size to half by showcasing the below highlighters –

  • Consolidation of problem areas
  • Improve data health by validations.
  • Root cause analysis — the most dependable preventive measure.
  • Self-service portals.
  • Automated Workflows.

●        Spreading support across time zones.

  • Reducing IT support problems.
  • optimizing business processes and build a strong knowledge base.

They believe that a customer can support and help a customer has drastically changed the orientation of business and here are some noteworthy pointers to harden the facts -

  • Specific Service – Every client is assisted by personalized service at every country by a dedicated allotment of Account Manager.
  • Same day Service – The support tickets generated today gets resolved today.
  • Learned Staff Section – The staff section of Dynamics AX is very knowledgeable and informative.
  • Sunbridge has scored a Microsoft Silver Competency in ERP. So, when it comes to understanding ERP tools you might find it difficult to find someone better that Sunbridge.

Sunbridge is an overall solution for IT-based requirements and Microsoft Dynamics AX.

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Mangesh Divekar

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Mangesh Divekar
Joined: April 26th, 2019
Articles Posted: 26

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