However, like other software and services in the market from the house of Microsoft, office applications are prone to technical glitches that are no less than a headache, especially when you are new to the technology. If you are trying to download, install or activate Office setup by using the product key that you received after completing your purchase via office.com/setup, your progress may hit the roadblock of error messages.
In case, you can’t redeem your office setup product key due to this error, you won’t be able to get started with your Office product. You may receive the error message when you try to enter the product key to redeem your product
“Sorry we can’t set up your account at the moment”
Additionally, the message will contain this line:
To get rid of the issue, you can contact Microsoft Customer Support number for technical assistance and check the status of your product key.
Here is a list of other issues you may encounter when you enter your product key to redeem your office product via office.com/setup:
If office setup fails with the message “Unlicensed product” in the title bar of your office apps, and most of the features are disabled. To restore the features of office setup, you’ll need to fix the problem that’s causing product activation to fail:
You’re recommended not to share your account details, ID or password to anyone outsider on phone. Technical experts from the house of Microsoft will never ask you for such details. Always go through Microsoft official website or visit office.com/setup to get contact details of Microsoft customer service.