when answering a business phone it is significant that it is not permitted to ring more than three times. Advise employees that the second or third ring is the perfect time to pick up the telephone.
Be warm and welcoming
When you’re picking up the phone at your office, A professional greeting like “Good morning” or “How may I help you?” helps get the conversation off on the correct foot.
Introduce yourself and your business
it’s most suitable to pick up the phone with your name and company. By introducing in that way, let the caller know they reached the right or wrong place.
Speak clearly and be professional
you always want to speak as clearly as possible. A strong, confident voice can make a client trust you and your support more. In case of bad cell administration or any failure to hear or be heard promptly request to hang up and get back to.
Use proper language
When you are answering the phone at work, you represent your company to whoever you are talking with on the phone. Speak politely and avoid using slang, cursing, or bad language. Always be careful and respectful when on the phone.
Ask before putting someone on hold
if you must put a client on hold or transfer their call, consistently request their permission first. After waiting on hold for ten or fifteen minutes, you finally get to explain your problem and thank the caller to show that their time is regarded.
Make every caller feel important
Make them feel great and develop a feeling of trust which will build the opportunity of them purchasing something from you.
Condense the call
at the point when the call is going to a natural close, summarize the key points you have talked about.
Have a follow-up procedure
when taking phone inquiries to ensure you have a subsequent method set up. Put data gathered on the call into your CRM to help with any follow-up.
Try not to hang up without a positive result
Try not to give the customer a chance to end the call feeling disappointed because you were not able to offer a suitable solution. When ending a phone call, do not hang up the phone without a positive conclusion such as “Thank you for calling,” or “Have a Good Day.”