Mobile App Marketing: Re-Engagement vs Retention

Posted by Johny on August 30th, 2019

Quite evidently, mobile usage is on the rise and so is the demand for new, fresh, more user-friendly mobile apps.

While this might seem easy, do not forget that there is another side of the coin. The 30:10 rule suggests that people use a total of 30 apps throughout the month, but only 10 of them are the most regularly used apps. They then uninstall the other apps as per their liking. This is a clear red flag for app marketers. This is where the need for user retention and re-engagement arises. 

The Significance of Good Mobile App Retention Strategies

It is a common misconception that all you need to do is get the maximum app installations in such a crowded marketplace. While a user might install your app, they might end up feeling like they don’t need it and uninstall it later, thus decreasing your app’s user engagement.

While you focus your marketing strategy on user acquisition, you also need to come up with ways to engage existing users to improve the overall metrics of your app, such as customer lifetime value and conversion rate. 

Here’s how you can increase user retention for your app.

    • Target Similar Audiences
      Look for audiences that share common traits with your target audience to increase app reach.
    • Make Personalized Ads
      Only those users would stick to your app who would realize that they’re seeing highly personalized ads. This will give them a sense of importance.
    • Pricing Model
      Lure users into engaging in post-install app events by offering them cashback rewards and discounts. This is called the cost-per-action pricing model.

Now, the problem of app uninstallation can be solved by formulating new mobile app retention strategies. However, what about those who’ve installed the app and forgotten about it? They haven’t deleted the app, but haven’t opened it in a long time. It’s sitting on the shelf like a 50-year-old book covered in dust. This is where customer re-engagement comes in.

Re-engaging Dormant Customers

A lot of customers might as well get convinced and download your app. But there could be multiple stages where they could lose interest and disengage with the app. However, that is not the end of the world as you can still work out methods on how to engage users on the app.

If you have an eCommerce app, you could send a reminder telling the user that there are items remaining in their cart. The clearer and crisper the notification, the better the chances of an increase in mobile app engagement. Try using geo-targeting to send location-based push notifications.

Final Thoughts

Retention and re-engagement go hand in hand when it comes to mobile app marketing and user engagement. The more personalized the experience for the user, the better the rate of conversion.

Source Url- https://www.appmystery.com/app-marketing/mobile-app-marketing-re-engagement-vs-retention

Like it? Share it!


Johny

About the Author

Johny
Joined: August 26th, 2019
Articles Posted: 17

More by this author