An Overview of AI Enabled Conversational Chatbots

Posted by Savita on September 15th, 2019

Conversational Artificial Intelligence (AI) means making use of speech-based assistants and chatbots to create a personalized experience for app users. It Promotes long term interaction with the customers through voice or texts with Natural Language Processing (NLP). Chatbots create an opportunity for businesses to engage with more customers in a short time. Chatbot development companies designed chatbots to keep the customers engaged till the time a customer support executive is available. 

• According to Retale’s Survey, “59 percent of U.S Millennials and 60 percent of U.S Gen X-ers have used chatbots on a messaging app” 

• Gartner forecasts the business value created by AI will reach .9T in 2022. 

Facebook’s recently released a host of data to make people understand the value of Chatbots for businesses : 

• Over 2 billion messages are exchanged between customers and businesses, a month

• 56% of customers expect to interact with customer care executives through messages. 

• Over 53% of people prefer shopping online only when they are able to interact with them through messages

 Customers Expectation from a Chatbot 

• Receive steady answers to your questions

• Resolve complaints or problems

• Receive a detailed answer to every query

• Find a human customer service agent

The State of Chatbot’s According to Drifts Report 

The importance of Chatbots comes from their ability to automate conversations. Let’s get an overview of how chatbots automate conversations and engage its users’ 

Lark is an AI-enabled chatbot app designed to personalize your experience in weight management and training.   

The app uses wearables and smart devices data to ensure users’ do not miss out on any activity throughout the day. 

The interactive AI-enabled chatbot app presents graphical representations of data to make the conversations interactive and engaging for its users’. 

Lark provides suggestions about improving health based on the data gained from the world’s leading nutritionists. It keeps monitoring users’ activities, lifestyle choices, food habits, meal patterns, and routines. It then suggests a comprehensive health solution and meal plans to enable users’ stay fit even with their busy schedules. 

 Let’s Explore how AI-Enabled Chatbot Apps can Assist in Business Progress:  

• Save Time and Efforts: Chatbots automate conversations to provide immediate assistance to customers, saving their time and efforts. The immediate response from chatbots gives customers a sense of satisfaction that their queries are resolved in real-time. Leading research team Gartner forecasts that Chatbots alone will handle 85% of customer queries by 2020.  

• Responding to Queries and Organizing Tasks: AI-enabled chatbots can be used for collecting customer details, organizing meetings, and scheduling tasks. AI chatterbot can also assist sales teams in their daily routine by sending them details of prospective leads. 

• Streamlining the Shopping Process: When it comes to online shopping, customers' details and preferences are pre-saved in the system. Chatbots use these details to identify customer preferences. Intelligent algorithms further use the details to curate items that match customer preferences to improve sales.

• Communicating with Personalization: AI chatbots do not need customers to fill questionnaires to resolve their queries. Chatbots can respond to specific customer queries with efficiency to elevate customer satisfaction levels.

• Generate Leads and Revenue: AI-powered chatbot apps share direct messages with its users to initiate healthy conversations

 For example, Chatbot Asking its visitors

How may I assist you? 

How are you doing? 

How may I help you?

Asking direct questions enhances users' engagement in your brands or services. Automated initial interaction enables app visitors to share the information needed to facilitate agents in serving them better. 

• Improving Response Rates: Customer care executives often fail to answer 90% of customer queries in real-time. AI-enabled Chatbots automatically answer customer queries, keeping them engaged till the time some real-time assistance is provided to them. They can respond to most queries and convert potential visitors into buyers.  

• AI for Sales and Marketing: AI has the ability to improve advertising, sales, and marketing efforts. It enables marketers and advertisers to make increasingly customized campaigns to attract new customers.

Best Chatbots Accomplishing 5 Key Business Goals 

1. One-to-one Conversation at Scale: A customer representative can assist one person at a time, while chatbot can interact with millions of users’ using the app’s native UX. 

2. High Engagement via Push Notifications: After delivering its users a positive experience through chatbots, businesses can send push messages to their inboxes for re-engagement. 

3. Personalization: Companies can tailor messaging apps based on users’ past behavior, interests, and responses within the bot conversation. 

4. Revenue: AI-driven chatbot apps lead their consumers through the complete sales process from awareness to purchase.

5. Efficiency and Productivity: Bots enhance conversations by completing repetitive scheduling tasks or providing useful information

Businesses are taking assistance from Chatbot development companies to build interactive chatbots for their business. AI app development services can enable a business to reach out to more customers and serve them better.

Are you planning to opt for a technology that makes your applications smarter? We, at Oodles Technologies, are an AI Application Development Company offering AI-driven solutions and services to businesses across the globe. We provide chatbot development services to deliver visible results in improving your response management. Our AI team is experienced in improving the accuracy of chatbot responses and predicting sales and marketing figures. Drop us a line for more insights about our AI capabilities.