Quality & Accuracy are the Cornerstones of Kensium BPO

Posted by kelven mavan on September 16th, 2019

From Kensium’s founding in 2006 to the present, the accuracy of our deliverables and client satisfaction are at the forefront of everything we do.  Now more than ever, we recognize that trust must be earned and safeguarded through consistent results to remain a premier litigation support services provider.  For that reason, we’ve developed and continue to improve on a multi-tiered Quality Control approach that delivers results you can rely on. 

 How does it work? 

Project Set-Up & Planning

Successful delivery of litigation coding projects starts with understanding the client’s expectations and data, then mapping out a course that achieves that result.  In the first phase of a project, incoming data is analyzed to ensure consistency with the scope of work communicated.  Additional diagnostics are run to reveal corrupt files and reconcile images and document counts. Enhanced specifications are developed and delivered to the client for final approval.  Based on this feedback, project-specific checklists are created by the Quality team for training and final accuracy checks.

Project Training 

Appropriate resources are assembled from Kensium’s roster of 500+ litigation support professionals and furnished with the final specifications of the project.  Special instructions are discussed through in-depth training sessions to guarantee a 100% understanding of the task at hand and answer any queries. 

Production & Quality Control 

Project data is distributed to the project team via our proprietary litigation support software.  Front line coders perform the required processes on the records assigned and submit their batch to the tenured Quality Control team for a 100% review of all documents.  The project checklist developed in the first phase is integral in guaranteeing a uniform result.  Issues detected during the QC phase are immediately brought to the attention of coders to make corrections.  Training and coaching continue throughout the life cycle of the project to ensure continuous improvement. 

Quality Assurance

In the final phase of production, all elements of the project checklist are reviewed again to ensure each and every one of the required steps were completed.  Coded data is further scrutinized via validation, sequence and duplication checks to guarantee a uniform final product.  Lastly, a 10% random sampling is taken prior to final delivery to confirm once more that superior accuracy has been achieved.

Kensium BPO understands that outsourcing your legal support services requires trust in the accuracy of the final product.  Our 99% or better accuracy guarantee is the gold standard in the legal coding industry and a point of pride amongst everyone at Kensium.  This guarantee is only possible through a combination of dedication and repeatable processes focused on consistent results.

The same focus on quality extends to all of our services, from Invoice and AP Management and Foreign Language Translation to Mortgage Processing and Back Office support, and what makes Kensium BPO a trusted name business process outsourcing.

Find out more about what sets Kensium apart by visiting our Testimonials page or reading our Case Studies.