A Secure Customer Portal - Perfect Solution for Any Start-up

Posted by CRMJetty on September 21st, 2019

The start-up scene is booming everywhere. While earlier, the start-up culture was limited to Silicon Valley, which is no longer the case. Innovative concepts and ideas are encouraged rather than feared. However, this brings me to say it is definitely not easy to start-up even now. You have come up with either a brand-new idea or concept or a different way of doing something that is already happening. Then you have to get financing, find an incubator, make a business plan, build a website, and a number of other things.

Here, minimizing the cost would be greatly beneficial. On the other hand, this should not be at the cost of things like security or quality. It doesn't matter if your start-up is B2C or B2B, more likely than not, you will need two things, a CRM and CMS. And if you get free solutions for this, that can be quite cost-effective for your business. Your CRM solution can be SuiteCRM and your CMS can be Joomla!

They are both free to use and Joomla! happens to be one of the more secure CMSs.

Additionally, no matter what your start-up is, you will need some basic level of interaction with your customers. For this, you need a software called portal, which is essentially a gateway between you and your customers. In this case, your portal will be SuiteCRM customer portal where your CRM is the backend.

To better understand this CRM self-service portal, let us look at what it can do to grow your start-up:

Ticket management:

Customers need to reach out to you for queries, complaints, and feedback. Especially when you are in the growing stage. For this, they can raise tickets. Now some tickets don't have to be order specific, but some certainly have to. Here, your SuiteCRM Joomla customer portal can come into play. When your customer raises an order specific query, you know exactly how to serve them better. It can be a ticket for product damage, return, refund, or even positive feedback. Every business needs feedback to improve what they are doing and as positive reinforcement.

Secure sign in for customers:

With privacy and security so much in the spotlight nowadays, you don't want to be lax with your customers' data. Provide them with a secure sign-in option to your SuiteCRM customer portal so they know you care about their data. When a customer feels safe about giving their data, they are more likely to come back to you and recommend your business to others.

Role based access:

You can assign portal users to certain groups. Then you can choose to give access to certain modules to specific groups. This comes in handy when you want to create groups for customers who are your subscribers or ones who make one-time purchases.

Generate credentials:

You want the customers but you don't want to have the hassle of creating a large number of credentials one after the other, especially when you have limited staff. You want to be able to create credentials in a large number. This is where the SuiteCRM Joomla customer portal comes in. Even if you are a one-person army, you can manage this task in significantly less time. Not only that, the portal will automatically share these credentials with the portal users via email. Talk about killing two birds with one stone!

Display details:

For a customer, the CRM self-service portal is a part of your website. Therefore, it is essential that it looks the part too. With Joomla, you get the option of uploading your logo, set theme colors and a few other customization options.

With such a solution that gives you features that are a bang for the buck, it should ease some of your inhibitions of starting up.

There are plenty of portal development companies that have this solution for your business. A simple Google search will lead you in the right direction.

After all, you never know, your start-up can end up changing the world. You just have to take the first step.

Source: https://www.sooperarticles.com/business-articles/secure-customer-portal-perfect-solution-any-start-up-1742606.html