Keeping up with the rise of shipping demands

Posted by Alltel on September 30th, 2019

When you just started your own business and are now getting more volume of orders from before, you might want to up your game if not, it may impact your business. Most customers now expect “two-day delivery” for most products. More and more competitors arise due to the ease of access to running an online business.

Online shopping nowadays

In the age of online shopping, deliveries must be on point and on time. Customers may not understand the whole process of getting their package in front of their doorstep in a mere 2 days.

More businesses promote lightning-fast deliveries, so more customers have high expectations when it comes to delivery.

An online survey shows 48% of online shoppers get their packages as fast as 2-3 business days. The other 42% however takes 4-7 days before it reaches their doorstep. Overall much expect faster shipping due to the fact everyone is now more competitive when it comes to shipping. Faster shipping, more sales.

Also, 45% say that if their deliveries arrive late, the probability of them ordering again from that company/seller is a zero or simply—never again.

The weight of delivering your goods on time

Planning your shipping strategy will greatly help when new types of demands arise. Also, you are prepared to counter any problems when present.

Here are further recommendations:

• Be honest about your shipping capabilities, realistic and reliable.

• Acquire assistance from third-party logistics providers if your current delivery team cannot cope with the demand.

• Updating your customers about the progress/whereabouts of their package will give a good impression on how you, as a business owner look after your customers.

• Be accessible to your customers, get an inbound number to avoid lost leads, enquiries and follow-ups

By talking to your customers personally, it would be beneficial to your small business since you can provide personalized service while retaining your customers till their next purchase. Plus they probably won’t mind waiting for additional days if great customer service is present.

Again, if there is any chance the package will arrive late, then be accessible or be responsible.

Being accessible to your customers may be challenging but our team of experts at 1300 Numbers Australia can help you with business inbound numbers. Contact us today at 1300 50 10 50 or visit www.1300numbersaustralia.com.au

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