Get Complete Information If Your Arlo Base Station Gets Offline

Posted by Camera support on October 18th, 2019

This is a very crucial issue, suddenly your Arlo base station gets offline. Also, you do not have complete knowledge about this process. Here, in this post, you will get complete information about Arlo base station offline. For example- why your Arlo base station gets offline, and how you can fix your base station offline issue. You can make a connection with the Netgear certified executives to get further information about base station offline issues. Usually, most of the time, your base station gets offline because of slow internet connection or when your base station didn’t connect to the internet connection in a pertinent manner.

You should check the LED(s) on your base station. Also, before applying any troubleshooting steps you should check the LED (S) just in front of the device for determining whether the Arlo camera is online. Do you know a new Arlo base station has a single LED when the earlier base station has 3 and five LED (s)? In case, you are not at the same location on the base station, that time, you will have to install the Arlo application in your device and sign in to the Arlo account. Also, you can easily sign-in to the Arlo account from the my.arlo.com.

When you are able to see the video feed from every Arlo security cameras, that time, the Arlo base station will be connected to the internet connection. When you notice any type of error notification on your device’s screen like base station offline, rather of the security video feed, that simply means the Arlo base station isn’t connected to the internet connection.

Perform the essentials steps to troubleshooting the Arlo base station offline issue:- 

• First of all, you should check the ethernet cable. With this, you need to ensure that the ethernet cable is completely connected to the Arlo base station & your router which you are using the ethernet cable which comes with the Arlo security camera.
• After that, you need to check the power adapter. Also, you have to ensure that the power adapter is securely attached to the Arlo base station & securely connected to the terminal.
• You should try to connect the internet connection from other devices that are connected to the router. For this, you can use the ethernet connected equipment, not other equipment which has already connected to the wi-fi connection. (Note- you should turn off the wi-fi connection of your device to make sure that the device gets connected to the ethernet cable). If you are not able to browse the internet connection from the device, that time, you will have to restore the router’s internet connection.
• For the power cycle of the Arlo base station, you should unplug the power adapter from the Arlo outlet, also, you need to wait approx two minutes. You will have to check the DHCP settings & client list also. You have to ensure that ports 443 & 80 are open on the router. Follow the factory reset steps for the Arlo base station.

Hopefully, you will get complete information about the Arlo camera offline process. If you are willing to know about Arlo Base station setup, then get in touch with the Netgear certified experts. They will provide you all the needed information.

Summary

In this post, you will know about the Arlo base station process. Why Arlo security camera base station gets offline and what are the causes. What steps you need to perform to make your Arlo base station online. If you want to know about the Arlo Base station setup, then you can get in touch with the Netgear executives by taking aid from the Arlo helpline number.