The chatbot is built over the Amazon Lex framework with features like voice recognition, Lambda, elastic search, etc.
Besides, we have experiential knowledge in integrating custom chatbots into leading social media platforms such as Facebook, Whatsapp, Telegram, Slack, etc. Our chatbot and virtual assistant integration services for Alexa and Google Voice are effective at creating effective brand awareness.
The presence of chatbots on online retail platforms is equivalent to a personal sales assistant in physical retail stores. Online shoppers find bots as active support funnels for-
a) Selecting the right product
b) Resolving order queries
c) Making informed purchase decisions
d) Cashing in on offers and deals
e) Receiving account-related notifications, and more.
On the other hand, online retailers can generate significant business value with custom chatbots in the following ways-
a) Social media bots for Facebook, Instagram, Telegram, and other platforms can contribute not only to customer redressal but also business campaigns. Online polls or quizzes, personalized product suggestions, promotional campaigns, etc. can be well-handled with AI-powered chatbots.
b) eCommerce chatbots can be channelized to collect customer data and feedback to handle online transactions and routine requests quickly and efficiently.
We, at Oodles, use historic customer data and behavioral insights to train the AI-powered chatbot algorithms. We combine natural language processing technology with bot frameworks such as IBM Watson, Amazon Lex, etc. to-
a) Track eCommerce orders
b) Manage product-related queries
c) Provide virtual support assistants
d) Update product details in real-time, and more.
Talk to our Chatbot Development team to know more about our custom chatbot projects and capabilities.