business travel speeding flight check-in at self-service kiosks

Posted by sere on November 11th, 2019

The self-service kiosks in the airport are on the rise, and more are coming.

Since the fall of 2001, the new safety rules have slowed passenger inspections

The number of self-operated airlines has doubled.

Service kiosk, 3,000. 3,001: today JetBlue plans to launch the first of 150 self-help airlines

It will install service kiosks at John F Center terminals across the country.

Kennedy International Airport JetBlue passengers booked about 75% of their tickets online. B. M.

Develop a kiosk with an oversized interactive screen.

The kiosk is a boon to the hurried traveler, reducing the check

The industry has saved millions of dollars in labor costs.

These machines have proven to be very successful at the airport, and both major hotel chains are testing automated checks in systems in some places.

Analysts estimate that more than 25% of visitors in the United States use self-service. Service machine.

At Continental Airlines, about 60% of passengers are using kiosks. Those with e-

The ticket is qualified, but it is not a paper ticket.

At this stage, the system is used on domestic flights and flights to the territory of the United States, but not on international flights.

For passengers who can use it, this expansion has changed the logistics of business travel.

Analysts say more flyers will take time to check without it line up at the counter. Instead, by swiping, debiting, or frequent confirm their identity by e-reader and punch-in information, they can get a boarding pass, upgrade to first class, or re-book a canceled flight.

Airlines are benefiting from it.

A study by Forrester Research in November showed that,service check compared to , the airline costs 16 cents per passenger. 68 tickets for use-counter agents. The study's co-Henry H. Harteveldt, vice president of Travel Research at Forester, said, In the near future, machines will become the standard for most operators.

He said the kiosk should be able to help airlines provide 95% of the demand for 95% of passengers.

Advertising in 1995, the mainland became the first to install from Service Machine.

Newark Airport is one of its hubs.

Continental Airlines currently has 779 kiosks in 130 airports across the country.

With the deterioration of the airport traffic jam, the machine began to operate.

The airline realizes it's a technology that is part of its core business, says Robert R.

Responsible for overseeing my Ranieri. B. M.

The Internet is a mainstream tool at the travel kiosk in Toronto.

Plans for Northwest Airlines and other airlines to speed up electronic inspections

The terrorist attacks were put on hold. 11, 2001.

Before the security procedural measures were strengthened due to the attack, passengers had been able to go through airport security checks, print to confirm their flight and obtain a boarding pass at the gate.

Now they have to get the boarding pass first.

On the Internet, at the ticket counter or buffetservice kiosk.

Kiosk can be the fastest.

Walter Jones, vice president of business development at Tex Irving Carrington laboratory.

He recalled that he found a long dragon on a flight to Salt Lake City International Airport.

He said: "It will take me at least 40 minutes, but there is no one in the kiosk Pavilion.

I was taken care of in less than two minutes. '' Mr. Jones said he never checked.

At the counter, Delta and American Airlines will use their kiosks.

A frequent visitor to Alaska Airlines, Tony Zawaideh, senior vice president of sales at Zapp Packaging near Los Angeles, was able to electronically check in and get priority security checks at some airports.

In a flight in December, Zawaideh helps his mother who doesn't travel very often to get a boarding pass on the checkin counter.

He recalled, "I passed the kiosk in about five or six minutes . "

"I had to wait in line with my mother for an hour and 15 minutes. ''After Sept.

11. as more reports of flight delays and missed, more passengers avoid taking short flights, some major airlines have expanded the kiosk service and other airlines have increased their rewards for using themflier points.

To attract new customers, airlines are increasingly promoting these kiosks.

For example, in the fall of last year, to attract business travelers from American Airlines, 10 checks were installed in the western United States.

Kiosks Pavilion in Dallas Fort Worth International Airport said it plans to expand the use of these machines to all markets next year.

The kiosks pavilion in the western United States allows passengers to check in, change seats, upgrade to first class and print receipts.

Air America's kiosks kiosk is available in Spanish and English and can be re-issued if the flight is canceled.

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Some airports find it difficult to find space for all the new kiosks.

McAllen International Airport in Las Vegas is testinguse check.

In a system called SpeedCheck developed by me. B. M. And Arinc in Annapolis. In the first phase, 12 airlines are sharing ads for 38 quick check booths in the McAllen ticketing area.

There are also six kiosks at the Las Vegas convention center where people attending the meeting can check in if they only have them with them.

On the luggage, go directly to the airport security checkpoint.

The second phase is scheduled to start in the second quarter of this year, requiring the installation of kiosks at the airport counter for passengers with inspectionsin baggage.

For international flights, the kiosk will be equipped with a passport reader.

Luggage will be handed over to an airline employee behind the kiosk at kiosk.

According to Arinc, in the final stage, the quick check will be extended to charter flights as the start date has not been set.

Airport officials across the country are interested in the rapid inspection system.

If it succeeds, it may encourage other big airports to introduce common

Use the kiosk system.

Prior to that, some major hotels offered airline checks-

Their guests.

Now some chain hotels are testing the service concept that you use.

On October, Starwood began testing service Pavilion at Sheraton New York W Times Square and Boston.

Guests credit card at the kiosk to confirm the reservation and receive the electronic room key, a process in less than a minute.

Guests can also check out using a machine that prints receipts or emailsmail it.

Starwood plans to expand the use of the kiosks Pavilion to other downtown, airport and conference hotels, and add features that allow guests to change room allocations.

Hilton hotel has arranged self-test service, Hilton New York and Hilton Chicago service Pavilion.

Based on the results, it will decide whether to introduce kiosks throughout the chain.

Hilton is talking to several airlines to see if the service machines can be enhanced by airline inspection

Thomas Speller, vice president of Hilton, said in terms of systems.

"Airlines ".

Spitler said, "We have really trained our customers to find alternatives to human agents.

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A version of this article was printed on page C00004 of the National edition on February 3, 2004 with the title: business travel;

Overspeed flight checkIn At Self-Service Kiosks Terminal.