What Types of Customizations Are Possible with VICIDial?Posted by Mehul shah on November 18th, 2019 The world of VoIP is big and nowadays flooded with a wide array of solutions. There are both, open source and third party solutions available in the market and we are going to talk about one of the best open source VoIP solutions, namely, VICIDial. What is VICIDial? It is an open source call center software. It has all different types of features to support inbound, outbound, and blended call center campaigns. What is VICIDial Customization? It is a process of customizing this open source call center solution to fit into the customers’ preferences, budget, and requirements. There are multiple ways to customize a call center software solution and some of the key ways of its customizations are described below: 1 White labeling The VICIDial: call center solution comes with its own branding elements. As it is an open source VoIP solution without any additional cost the branding elements can be changed. The VoIP developers can customize this call center solution to add any type of white label element to make it look the same as the brand of the company. This will give a feel of an owned call center solution to the company as well as to agents and other staff members in the company. 2. Custom feature development As mentioned earlier, VICIDial has all features one needs in a reliable call center solution. However, competition is growing faster and that is why the proprietary call center solutions are adding more and more advanced features in their systems that are not available in VICIDial. The custom VICIDial feature development service is offered by VoIP companies and VICIDial companies. It is necessary to make sure the company or developer has the required expertise in this open source VoIP solution. There are some companies that have already developed the most widely needed yet missing features. One can also save money and time by purchasing these add-ons. 3. CRM integration CRM stands for Customer Relationship Management solution. The CRM solution can be used to save more detailed information about the customers. Generally, agents use the stored customer information to deliver a more personalized experience to the customer. The VICIDial experts can perform CRM integration with VICIDial so the users of this open source call center solution can see the customer details stored in the CRM solution. The VICIDial expert can integrate any CRM solution with VICIDial. Once the call center CRM integration is performed by the expert, the data will be added in both of these systems. If changes are made in lead data from either call center solution or CRM system, it will be reflected in both of these systems. Also, the call center agents can access and edit the records of the customers stored in a CRM solution without leaving VICIDial: call center software. These are the top 3 types of VICIDial customizations. VICIDial is not straightforward and that is why to perform customization, it is advisable to hire a pro who knows its nitty gritty. Customization can help you take benefit of this solution at its best. Like it? Share it! More by this author |