180,000 Telstra customers could be owed a refund
Posted by langegroup on November 22nd, 2019
Telstra, Australia's largest mobile network are set to review the performance of over 180,000 of their NBN connections to see if their consumers are paying more than they should be. In 2017, the Australian competition and Consumer commission won an appeal in the courts that forced Telstra to perform checks on their consumer’s maximum internet speeds.
In response a spokesperson for the company issued a report saying that some customers who moved to a new NBN plan did not receive a report on actual speed, and were paying for a level of service that they could not physically receive. “We’re disappointed that we’ve let some customers down and we know this isn’t good enough,” said the spokesperson. “We let the ACCC know and started contacting customers as soon as we found out. Depending on the speed customers were receiving and the plan they’re on, we’re updating their speeds, offering credits or contract termination with no exit fees.”
Chair of the ACCC stated to every Telstra customers, that they should take note of the maximum speed they are currently receiving to be sure that they are not overpaying for the speeds they are getting, and if they feel as if they are, they should move to a different provider. "Your maximum speed stays the same no matter which provider you’re with, so once you know your maximum speed, make sure you are getting the best deal available for you." Sims said the ACCC is also examining other telcos that also promised to proactively check broadband speeds.
About the Authorlangegroup
Joined: October 3rd, 2019
Articles Posted: 5
Claim 1 FREE Stock! No Purchase Necessary!
You have a 100% chance of receiving one free stock! Click to claim and have a chance to get one share of Facebook, Visa, Microsoft and others for free!
FREE App - Earn up to 25¢/gal cash back on gas!
Download this FREE app and earn cash-back when you buy gas, groceries and food! 100% FREE to join and FREE to earn cash back on your everyday purchases!
Quality Office Furniture USA Shipped Direct - Madison Liquidators
Nationwide vendor of quality office furnishings including Desks, Office Chairs, Conference Tables, Cubicles and more!
Earn HNT Tokens with a Helium Hotspot!
Pre-Order a Helium hotspot and earn HNT tokens that are redeemable for USD. Set it and forget it!
Lolli: Earn Free Bitcoin When You Shop Online!
Lolli is a rewards application that gives you bitcoin for shopping at your favorite online stores.
Fold - Earn free bitcoin when you shop
Earn bitcoin cashback rewards when you shop at top retailers, including Amazon, Uber, Starbucks, Chipotle, and more. Download the app, sync your payment method and start earning bitcoin today!