Top 2 Benefits of Having an Owned Call Center Software than Rented

Posted by Ethan Jones on November 26th, 2019

Call center solution has appeared as one of the top class solutions these days. Also, it has proved its worth in all different businesses. This is the reason almost all industry verticals and companies have started using this solution. From a traditional call center solution to intelligent call center software, all of them are available for use to the customers. One can use this solution in two different ways:

1.        SaaS based model. This is a rented model. The call center can use all features of the call center software by paying monthly rent. The control, ownership, and infrastructure will be owned by the provider. The customer will not have any control over it.
2.        Ownership based model. There are again two options here. One is a license based call center solution. In this case, you can use the system by buying a license. It can be a simple or intelligent call center software. It can be a white label or an unbranded solution. Another option is the company invests in the development of the system. In this case, the company owns the call center solution completely and also need to take care of all costs related to its development and maintenance.

Whichever option a company uses, the option of using the intelligent call center software which is owned is a way better option than another one. Here are the top 3 benefits of using an owned solution.

1. You will have it installed on your system

Generally, the SaaS based call center solution gets installed on the server or the cloud of the provider. On the other hand, the owned solution such as a license based intelligent call center software solution gets installed on the server of the customer. It means you can choose the on-premises or cloud installation of the system. You can also choose your preferred and trusted option to run the solution.

This benefit has its own pros to offer. Let see some of them:

•          You can quickly resolve the hosting related issues. You can use your own technical team for the same or raise a ticket to the server or cloud space provider to resolve the issue instead of waiting for your provider to resolve it.
•          The system and data will be safer. The servers of providers are more prone to hack than independent users. Thus, when malware or any other hack attack is attempted, it gets on all the setups available on that server. You can keep your system safe from such attacks.

2. You own it for a lifetime

Generally, customers pay the license fee or development fee for the system which can be an intelligent call center software solution. This model lets you get a copy of the solution for a lifetime. It means the intelligent call center solution is available to you forever. Of course, if the provider makes any Upgradation or version advancement and you want that, then you may need to pay an additional fee. This is unlike the SaaS based model in which you own nothing. You just use the services offered by the provider. As soon as you stop paying the fee, you do not get the service or access to the system.