Intelligent Call Center Software and Its Buying Options to Benefit Call Centers

Posted by Samir on November 28th, 2019

Call centers are in existence for many years. The call centers use different call center software solutions to run their day to day operations. The recent buzz in the market is intelligent call center software. This solution has already benefited many call centers by giving them a competitive advantage and there are many call centers that are interested in using the same. It is necessary to learn about this trending solution whether you are using it or not and whether you are planning to use it or not. In this article, you will learn about intelligent call center software and how to use the same.

What is intelligent call center software?

It is a call center solution that has all features that are available in traditional and advanced call center solutions. Furthermore, it offers some never seen before features. This type of call center software uses AI-driven predictive technology and smart algorithms to provide competitive advantages to the users of it.

Even if it is new in the market, it is evident that its impressive results have already won many hearts. Even if it is in very much demand, there are only a few companies that offer a true intelligent call center software solution.

How to acquire an intelligent call center software?

The providers offer this solution with different models. The companies and call centers interested in this type of call center software can buy the license as per their preference and budget. The top options available to acquire this system are as follows:

1. Buy a white label solution with a lifetime license

There are many companies that provide this call center system with a lifetime license by paying a one time license cost. However, you do not get access to the code of this system. Thus, to make any customizations in it, you need to take the service of the provider. Furthermore, the companies that develop intelligent call center solution often make changes in it. To take benefit of this upgraded version, you need to pay an annual fee. The annual fee gives you access to all version upgrades that get released in that year. When you get a white label solution, your provider will insert your branding elements in the system to benefit you.

Some companies also let customers pay the license fees in installments by dividing fees in a monthly and quarterly basis.

2. Buy an Unbranded solution

This is the same as a white label solution of intelligent call center software. However, this option does not let you take the benefit of having your own brand elements. You will see the brand elements of the provider.

3. Use SaaS based solution

In this case, you only pay the rent of the intelligent call center software to use it. It will be hosted on the server of the customer. You will need to pay a monthly usage fee to the provider. You will not get any further access or rights to the solution.

These are the top 3 models of purchase or usage of the intelligent call center solution. You can choose the one by keeping all factors in mind. Each model has its own pros and cons. Regardless of the fact which buying option you choose, one thing is assured that the use of this type of system will surely lift up your numbers.