Preparation for the holidays: is your business ready?

Posted by Alltel on December 11th, 2019

The holiday season is fast approaching, its that time of the year where small business owners and the staff get their well deserved time to take a break and recharge. As for the very life of any business, capturing every call you get matters specially when you are outside office premises.

Now is the perfect time to plan for the holidays, and there is no better way but to get a live answering service.
Acquiring one will minimise the risk of missed enquiries/calls even if you are far away, relaxing. Here are some service features why you should consider getting one.

Calls are answered 24/7- A live operator will answer calls in your business name which will take the caller's contact details, and their enquiry then forwards it to your preferred redirection method.

Redirection methods are sent via SMS or E-mail. For any additional business requirement, you may customise your routing option by including call transfers or deliver messages to multiple teams.

Create a professional first impression- The first part of creating a good impression is by letting your customers/callers know that you are committed to their needs. Furthermore, you can provide your script that reflects your professionalism.

Reduce Costs- With LAS you don't have to worry about requiring a member of your staff to cover for the holidays. Instead, you get around-the-clock live receptionist dedicated to taking on every call. Also, you have the option to manage how call overflows are handled.

With customisable call handling options, you will only need to pay for what you need.

Manage your account online- With My.Alltel you can manage your service anytime, anywhere that is most convenient for you. With a powerful self-managed profile, you may access important messages, download copies of reports and even pay for your bill, all in one portal.

Ensure that your business doesn't go stagnant this holiday season with Alltel's Live Answering Service. Call us at 1300 255 835 (1300 ALLTEL) or visit www.alltel.com.au.