24x7 Help Desk Support – An Important Part of Business Infrastructure

Posted by IS-T Consulting Group, LLC on December 11th, 2019

Any form of network or system downtime is bad for your business, as it can cause delays, missed opportunities, and loss of productivity. Most companies would rely on third-party technical support to save money when something goes wrong with their IT, but not all service providers will be available round-the-clock. That said, there are 24x7 help desk support services you can consider to make sure that assistance is always ready and available any time. These services can address most kinds of level 1 support issues for your business or your remote offices, whether on computers, your network, or the mobile devices you and your team would use.

24x7 help desk support service providers can customize their services to suit the unique structure and requirements of your business. By outsourcing your IT helpdesk to them, you could save more money and time in the long run. This service is particularly useful to small businesses that are unable to hire an in-house IT team due to space and budget constraints. The round-the-clock help desk will have their issues resolved immediately to minimize the impact of downtime on their business.

There may be a lot of companies specializing in the outsourcing of 24x7 help desk support services, but not all of them will provide the same level and quality of service. To avoid any hassle, consider a service provider with a US-based staff and the proven expertise in providing level 1 support. Make sure their staff can provide support to your application, service desk, and other critical aspects of your business, and that the assistance is provided to you in English. That way, you can be sure that the service is reliable and cost-effective to you in the long run. These providers are also able to provide part-time help desk support, in case you have fixed hours at work.

With 24x7 help desk support, you do not have to worry about delays in resolving your technical and IT issues, even on weekends and holidays. It will be available after regular office hours, in case you have teams working the night shift and during unusual hours. In case the level 1 support is unable to resolve an issue, they can easily escalate it to your own organization or an IT helpdesk service provider for level 2 or 3 support.

About the author

IS&T Consulting Group, LLC is a Houston based Managed IT Services company specializing in supporting small/medium businesses. Services include Website design, e-Commerce, Custom CMS, Mobile Apps (Android/iOS), Outsourced IT, Helpdesk, Network Support, Server monitoring, Desktop maintenance / management, Virtual Servers (Windows/Linux), O365 Email, Azure. We work with you directly to create a custom solution catered to meet your unique business needs.