Why You Should Incorporate Chatbots Into Your Web Design?
Posted by Mike on December 17th, 2019
Chatbot technology has been taking the world of Web Design Dubai by storm. This feature has now become a common element of the majority of responsive websites. According to Markets, the worth of the chatbot market had skyrocketed to 3 million in 2016. It is expected to grow even more with a compounded annual growth rate of 35.2% until 2022.
Every competitive business is looking for professional web design companies that can incorporate this genie into their web design. If you are wondering how chatbots can help your business grow then this article is for you. In this article, we will tell you why your website needs a chatbot.
Reasons Why You Should Incorporate Chatbots Into Your Website’s Design:
There are various ways through which a chatbot makes your website more responsive. Some of these ways include:
1. Makes Your Website a Helpdesk:
The attention span of internet users is very short. If your website or a video takes more than 2 seconds to load a big percentage of your visitors abandon your website. The visitors of your website need quick solutions to their problems. This means that you should provide impeccable customer service to your clients.
If you fail to respond to the queries of your visitors on time, you will lose 50% of your customers. This damage is irreversible and colossal. That because the customers who have bad experiences seldom return to the website.
2. Personalized Experience:
The catalyst to transform a visitor into a customer and a customer into a regular customer is personalized service and experience. The chatbots that have been designed appropriately make customers feel as if they are having a conversation with a real human being and not a robot. Chatbots are a great way to engage your clients. Call to Action commands users using words like call, register, and signup.
Chatbots offer a friendly way for you to deliver important information and services to your website visitors. It is a sales representative to a retail website that is always ready to serve the visitors. Customers can get any type of information through the chatbots regarding products, payments, tracking the status of deliveries and a lot more. The best part is that they don’t even have to wait for it.
3. Up Your Customer Service Level:
When your website is incorporated with an NLP (Natural Language Processing), it can easily decode natural language at some levels. These levels include discourse, syntax, semantics, and speech. This makes these chatbots smart enough to understand the meaning, grammatical sense as well as the hidden intent.
Chatbot technology takes a deep dive into human psychology that helps it better responds to the concerns the website visitors have through relevant services and information. No matter what the volume of traffic on your website is, chatbots will offer satisfactory responses to all.
4. Improve User Engagement:
It is quite nerve-wracking for web designers when it comes to designing the right kind of user experience. The expectations of the customers have no bounds. Improving user experience has become a tiring journey but chatbots have made the process easy.
These chatbots have become a milestone in delivering the best user experience there could be. If you want to delight the visitors of your website whilst serving them, you need to integrate rightly designed and coded chatbots to your website.
5. Target A Wider Audience:
With the advent of popular messaging platforms including Facebook Messenger, Slack, Skype, and Telegram, it has become very easy to target a wider range of target audiences. These platforms have been offering resources and consent to the chatbot developers to deliver an exceptionally responsive experience to the customers.
The reason behind the success of the businesses that incorporate messaging platforms as their chatbots are their phenomenal popularity and user-base support. The businesses don’t need to tell their audience about how to connect with them. Since the majority of internet users use these platforms, your business seems trustworthy and get easily accepted in the market.
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About the AuthorMike
Joined: December 12th, 2019
Articles Posted: 59
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