What Are Digital Kiosks and How to Use Them

Posted by alvina on December 23rd, 2019

You’ve seen them at banks, airports, restaurants, near bus stops and in malls. A small pedestal or booth with an interactive interface/screen is called a kiosk, and is indispensible in the modern world. Companies use kiosk in place of staff members to save having to pay wages and digitalize their marketing and their customer experience.

There are many ways in which kiosks can be used, and all have common benefits. Information is readily available, time and space is saved as well as money, customers take the business more seriously, more potential customers are attracted by it and it looks pretty slick (especially if the exterior has been designed according to your brand colors). Some kiosks are designed to help customers to indirectly attract them to the company more, such as cell phone charging kiosks in airports and banks, or Internet kiosks in digital stores.

Investing in technology to digitalize your business means that you are confident in your business. Customers notice how much effort a brand puts into putting the customer’s satisfaction first.

Digital Signage Kiosks

Having to print, sign, scan and photocopy contracts or forms requires a long waiting time. In such a competitive and fast business world, every second lost could cost unimaginable losses in profits. The quicker your customer’s work is done, the better.

Owning businesses like tattoo salons, law or insurance firms, real estate or any business that requires signing forms and contracts comes with extra costs for printers, ink, paper and pens, not to mention chains to attach pens to a pedestal. Digital signage kiosks make filling forms and signing contracts simpler and quicker for customers, as well as making it a better experience than flipping through pages hurriedly over a small counter with an employee who you will have to pay for all those minutes spent during the signing process.

Self Service Kiosk

No one likes waiting in likes to have their groceries brought. It is not only customers but also employees that have to deal with the stress of quickly scanning items, collecting cash and giving change while also keeping up a customer friendly persona. This requires a training program, a feedback system and a lot of time for the employee to learn how to do this fast, not to mention their added wages.

For any kind of department or retail store, this is one of the best things to invest in. Partially or completely replacing cashiers with self service kiosks will save a lot of time for employee training and salary payment in the long run. Furthermore, customers love a quick, modern and digitalized interface to have their buying experience with.

Information Kiosk

In order to provide easy access to information in a high traffic location, the information kiosk is perfect. It is excellent for restaurants to display menu items and deals. It is also great for companies that offer services, so customers can read about these services easily on the digital kiosk display.

In a digitally advanced and competitive world, investing in technology is the best asset you can gain for your business. The faster and more convenient your customer service is, the faster your business will grow.