Syncing problem with Family tree Maker

Posted by Daisy Fuentes on December 25th, 2019

In this blog, you'll learn how to fix the problem of synchronization with the Family Tree maker and why you can't connect your FTM14.1 to your online account. You'll also learn step by step how to fix this issue.

 There are several reasons why your family tree Maker code could stop synchronizing with ancestry or going online.

 Are you changed your profile details for ancestry?

Please check if you have the same or modified ancestry email address or user ID. If you use different email addresses, you may need to contact ancestral persons and ask them to change their email address.

Have you changed your username for ancestral account?

If you've changed your password, you'll need to put the correct password to log in to your FTM account. Using new password, you may need to reset your password and login. You need to change your user I d and password in non-computer browser FTM applications.

Are you using the antivirus program expired / active?

Your firewall may also stop communication between your FTM software and the internet sometime, so please check. If you find any antivirus program that has expired, you should remove it. If you have an active antivirus and firewall program, you will need to deactivate the antivirus or allow FTM in your firewall to communicate with the internet.

Search for updates, you also need to upgrade your code occasionally.

Occasionally, MacKiev sends you updates, so make sure you check the notifications and upgrade your code. You should also consider upgrading your Family Tree Maker 14.1 code to Family Tree Maker 2017. It may not work properly if you are using an outdated software and it may give you a lot of trouble.


Daisy Fuentes

About the Author

Daisy Fuentes
Joined: November 26th, 2019
Articles Posted: 5

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